Bespoke Designer | Jewelry Sales Specialist | NYC

Frank Darling - We're Hiring!; New York (NY); Vor Ort; USD 60.000 - 85.000; Vollzeit

Benefits dieser Stelle

Equity compensation

Medical and dental insurance starts in

401k

Unlimited PTO

Monthly sales bonus

Pre-Tax commuter benefits

Employee discounts

Zusammenfassung

Frank Darling in Brooklyn is seeking a Diamond Jewelry Sales Specialist to guide clients through diamond selection, translate inspiration into design, and create a seamless, confidence-building experience from first hello to final sparkle.

We require 3+ years in jewelry or luxury sales, deep jewelry knowledge, exceptional communication, and the ability to handle 100+ messages daily. On-site, 10AM–6PM, Thu–Mon, with a 60K+ base and 70–85K OTE.

Qualifikationen

• 3+ years of sales experience in jewelry, bridal, or luxury goods.
• Strong knowledge of fine jewelry styles and trends.
• Excellent communication and client-relations skills.
• Detail-oriented, organized, and able to multitask.
• Able to manage inbound messages (100+ per day).
• GIA degree is a plus.
• Experience with jewelry fabrication/design is a plus.
• Adobe Illustrator experience is a plus.

Aufgaben

• Respond quickly to inbound calls, chats, and emails.
• Guide clients through stone selection and ring purchase.
• Provide feedback on diamonds and real-time recommendations.
• Create a welcoming in-person experience.
• Advise on the four Cs and on lab-grown vs natural vs Moissanite.
• Advise on ring selection details (prong/band/setting).
• Meet sales goals and close sales efficiently.
• Show diamonds over video chat and in person.
• Work with the house gemologist to source diamonds.
• Maintain and nurture client relationships as main contact.

Kenntnisse

Fine jewelry knowledge

Attention to detail

Excellent communication

Multi-tasking

Customer service

Sales experience

Learn new software

Ausbildung

GIA degree

Tools

Adobe Illustrator

Jobbeschreibung

Job Description

Frank Darling is a female-founded fine jewelry brand making custom engagement rings feel exciting, personal, and refreshingly human. Known for our modern design and sustainability-minded approach, we’ve been featured in Vogue, WSJ, Bloomberg, Glossy, and more.

We’re looking for a Diamond Jewelry Sales Specialist (Internally called a Bespoke Designer) to join our team on-site. You’ll work closely with clients during one of the biggest moments of their lives - guiding diamond selection, translating inspiration into design, and creating a seamless, confidence-building experience from first hello to final sparkle.

Key Duties and Responsibilities

• Respond quickly to inbound phone calls, chats, and emails.
• Guide clients through the process of choosing a stone and finalizing the ring purchase.
• Confidently provide feedback on the diamonds clients select from our website.
• Confidently provide real-time diamond recommendations while chatting over the phone or on the website.
• Create a welcoming and exciting in person experience for clients.
• Advise clients on the four c's.
• Advise clients on the differences between lab-grown diamonds, natural diamonds, and Moissanite.
• Advise clients on all aspects of ring selection, from prong thickness to band thickness, setting style, and wedding band selection.
• Empower clients to feel confident in their once-in-a-lifetime purchase.
• Meet sales goals and close sales efficiently.
• Show diamonds over video chat and in person, and articulate the differences between different options.
• Work with the house gemologist to source, select, and present diamonds.
• Maintain and nurture client relationships as the main point of contact for all sales.

Requirements and Experience

• Strong knowledge of fine jewelry styles and trends.
• A keen eye for detail and a high level of empathy and professionalism.
• Ability to work proactively and think creatively to solve problems as they arise.
• Organized and comfortable multitasking and juggling many client requests at once.
• Able to learn new computer programs efficiently and effectively.
• Able to manage inbound messages, over 100+, per day.
• 3+ years of sales experience in jewelry, bridal, or luxury sales.
• Extremely detail-oriented.
• Excellent communication skills.
• GIA Degree a plus, but not required.
• Jewelry fabrication or design experience is a plus, but not required.
• Adobe Illustrator experience is a plus, but not required.

Job Details

• Full-time on-site role located in Brooklyn/Williamsburg NYC.
• Office hours are 10AM to 6PM.
• Available schedules: Thursday - Monday.
• Salary: 60K+, 70-85K OTE.

Benefits

• Equity Compensation. Every Frank Darling team member receives a stock option package to share in the upside of the company's success.
• Insurance. Medical and dental insurance kicks in on the first day of your 2nd month!
• 401k. Optional 401k program.
• Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal-oriented team members to recharge.
• Performance-Based Bonuses. Monthly bonus for achieving sales targets.
• Pre-Tax Commuter Benefits.
• Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.