Bespoke Designer | Jewelry Sales Specialist

Frank Darling - We're Hiring!; New York (NY); Sur place; USD 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Equity Compensation

Insurance

401k

Paid Time Off

Performance-Based Bonuses

Pre-Tax Commuter Benefits

Employee Discounts

Résumé du poste

Frank Darling, a female-founded fine jewelry brand, invites a Diamond Jewelry Sales Specialist (Bespoke Designer) to join on-site in Brooklyn/Williamsburg, NYC. You will guide clients through diamond selection, design inspiration, and seamless purchase experiences from first hello to final sparkle.

You'll respond to inquiries, present lab-grown vs natural diamonds and Moissanite options, and collaborate with our house gemologist to source and present stones.

Qualifications

• Strong knowledge of fine jewelry styles and trends.
• Empathy and professionalism with a detail-oriented mindset.
• Proactive, creative problem-solver.

Responsabilités

• Respond quickly to inbound phone calls, chats, and emails.
• Guide clients through the process of choosing a stone and finalizing the ring purchase.
• Provide feedback on the diamonds clients select from our website.
• Provide real-time diamond recommendations during calls or video chats.
• Create a welcoming in-person experience for clients.
• Advise clients on the four C's and differences between lab-grown, natural diamonds, and Moissanite.
• Advise on ring selection details (prong/band thickness, setting style, etc.).
• Empower clients to feel confident in their purchase.
• Meet sales goals and close sales efficiently.
• Show diamonds over video chat and in person and explain options.
• Work with the house gemologist to source, select, and present diamonds.
• Maintain and nurture client relationships as the main contact for all sales.

Description du poste

Frank Darling is a female-founded fine jewelry brand making custom engagement rings feel exciting, personal, and refreshingly human. Known for our modern design and sustainability-minded approach, we’ve been featured in Vogue, WSJ, Bloomberg, Glossy, and more.

Job Description

We’re looking for a Diamond Jewelry Sales Specialist (Internally called a Bespoke Designer) to join our team on-site. You’ll work closely with clients during one of the biggest moments of their lives—guiding diamond selection, translating inspiration into design, and creating a seamless, confidence-building experience from first hello to final sparkle.

Key Duties and Responsibilities

• Respond quickly to inbound phone calls, chats, and emails.
• Guide clients through the process of choosing a stone and finalizing the ring purchase.
• Confidently provide feedback on the diamonds clients select from our website.
• Confidently provide real-time diamond recommendations while chatting over the phone or on the website.
• Create a welcoming and exciting in person experience for clients
• Advise clients on the four c's
• Advise clients on the differences between lab-grown diamonds, natural diamonds, and Moissanite
• Advise clients on all aspects of ring selection, from prong thickness to band thickness, setting style, and wedding band selection
• Empower clients to feel confident in their once-in-a-lifetime purchase
• Meet sales goals and close sales efficiently
• Show diamonds over video chat and in person, and articulate the differences between different options
• Work with the house gemologist to source, select, and present diamonds
• Maintain and nurture client relationships as the main point of contact for all sales

Requirements and Experience

• Strong knowledge of fine jewelry styles and trends
• A keen eye for detail and a high level of empathy and professionalism
• Ability to work proactively and think creatively to solve problems as they arise

  Job Details

  • Full-time on-site role located in Brooklyn/Williamsburg NYC
  • Office hours are 10AM to 6PM
  • Available schedules: Thursday - Monday
  • Salary: 60K+, 70-85K OTE

  Benefits

  • Equity Compensation. Every Frank Darling team member receives a stock option package to share in the upside of the company's success.
  • Insurance. Medical and dental insurance kicks in on the first day of your 2nd month!
  • 401k. Optional 401k program.
  • Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal-oriented team members to recharge
  • Performance-Based Bonuses. Monthly bonus for achieving sales targets
  • Pre-Tax Commuter Benefits.
  • Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.