BERT OGDEN BMW SERVICE ADVISOR

Bert Ogden Auto Group; McAllen (TX); On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Service Advisor to enhance customer satisfaction and ensure smooth service operations. In this role, you'll greet customers, assess their vehicle needs, and advise them on necessary maintenance. Your excellent communication skills will be essential in explaining service details and costs, while your mechanical knowledge will help in guiding customers through their vehicle care. Join a team that values customer relationships and provides an opportunity for growth in the automotive service industry.

Qualifications

• General knowledge of mechanical operations.
• Excellent oral and written communication skills.

Responsibilities

• Schedule service work and sell additional services to customers.
• Greet customers and determine the nature of mechanical problems.
• Follow up on repair orders and communicate changes to customers.

Skills

Mechanical Knowledge

Communication Skills

Job description

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

ESSENTIAL DUTIES

• Greet customers in a timely, friendly and communicate to determine the nature of the mechanical problem.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus.
• If additional work is needed, explain the details to the customers, including the additional cost and time consideration.
• Follow up progress of each repair order during the day. Contact customers by telephone regarding changes in the estimate or time promised. Record changes on repair order in approved fashion.
• Handle telephone inquiries regarding work in process & appointments and return phone calls promptly. Deliver vehicles to customers and answer any questions.

QUALIFICATIONS

• General knowledge of mechanical operations.
• Excellent oral and written communication skills.

Requirements

Requirements

• Must have a valid Texas Driver's license with an acceptable and safe driving record.