BERT OGDEN MCALLEN NISSAN SERVICE ADVISOR

Bert Ogden Auto Group; McAllen (TX); On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player in automotive services is seeking a dedicated Service Advisor to join their team. In this role, you will be the first point of contact for customers, addressing their concerns with professionalism and care. Your ability to communicate effectively and manage multiple priorities will be crucial as you coordinate vehicle services and ensure customer satisfaction. If you have a passion for automotive technology and a commitment to excellence, this opportunity allows you to grow in a supportive environment while making a positive impact on customer experiences.

Qualifications

• Knowledge of automotive maintenance and repair methods.
• Ability to follow detailed instructions and maintain records.

Responsibilities

• Answer customer inquiries via phone and email with high attention to detail.
• Coordinate vehicle delivery and follow up on customer satisfaction.

Skills

Automotive Repair Techniques

Customer Service

Attention to Detail

Communication Skills

Time Management

Education

High School Diploma

Tools

Dealer Management System

MS Office

Automotive Test Equipment

Job description

Job Type

Full-time

Description

BERT OGDEN MCALLEN NISSAN SERVICE ADVISOR

Service Advisor Responsibilities

Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention

Return missed phone calls, emails, from customers

Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention

Accurately record issues and data into Dealer Management System. Attention to detail critical

Conduct Transactions w/ system; walk customer through correction and provide summary

Communicate estimated completion time, regular updates and follow through on each customer vehicle

Coordinate the detail of every vehicle prior to delivery

Coordinate the delivery time or pick up with each customer

Follow up with Customer on services provided; ensure they are satisfied with the work performed

Performs other duties as requested

Requirements

Requirements

Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles

Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment

Understanding of basic automotive techniques related to repair and servicing of automobiles

Ability to follow oral and written instructions with attention to detail

Willingness to learn new and innovative automotive technologies

Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public

Perform detailed daily record keeping and reporting

Effectively handle multiple priorities, organize workload, and meet deadlines

Work in a team-based environment and achieve common goal

Dealer Management System(s), Outlook, and MS Office

Qualifications

Must have and maintain a valid driver's license and an acceptable and safe driving record.

Must be 21 years old or older.

Must be able to pass a drug test screening.

Must be able to pass a background screening check.

BERT OGDEN IS AN EQUAL OPPORTUNITY EMPLOYER

Required

Preferred

Job Industries

• Other