BERT OGDEN BMW MCALLEN SERVICE ADVISOR

Shelby American, Inc.; McAllen (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a Service Advisor at an established industry player in automotive services. This role is pivotal in ensuring customer satisfaction by addressing inquiries, coordinating vehicle services, and maintaining detailed records. You will engage with customers, providing updates and ensuring their needs are met with professionalism and care. If you have a passion for automotive technologies and a commitment to excellent service, this opportunity is perfect for you. Embrace a rewarding career where your contributions make a real difference in enhancing the customer experience.

Qualifications

• Knowledge of automotive maintenance and repair methods and techniques.
• Ability to follow instructions and perform detailed record keeping.

Responsibilities

• Address customer concerns with high response and attention.
• Accurately record issues in the Dealer Management System.

Skills

Customer Service Skills

Attention to Detail

Communication Skills

Problem-Solving Skills

Teamwork

Willingness to Learn

Education

Valid Driver’s License

21 Years Old or Older

Tools

Dealer Management System

Hand Power Tools

Automotive Test Equipment

MS Office

Outlook

Job description

Description

BERT OGDEN BMW MCALLEN SERVICE ADVISOR

Service Advisor Responsibilities

1. Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention.
2. Return missed phone calls and emails from customers.
3. Determine if technical solutions can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager for immediate attention.
4. Accurately record issues and data into Dealer Management System. Attention to detail is critical.
5. Conduct transactions with the system; walk customers through corrections and provide summary.
6. Communicate estimated completion time, provide regular updates, and follow through on each customer vehicle.
7. Coordinate the detail of every vehicle prior to delivery.
8. Coordinate the delivery time or pick up with each customer.
9. Follow up with customers on services provided; ensure they are satisfied with the work performed.
10. Perform other duties as requested.

Requirements

1. Knowledge of methods, techniques, parts, tools, and materials used in the maintenance and repair of vehicles.
2. Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment.
3. Understanding of basic automotive techniques related to repair and servicing of automobiles.
4. Ability to follow oral and written instructions with attention to detail.
5. Willingness to learn new and innovative automotive technologies.
6. Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.
7. Perform detailed daily record keeping and reporting.
8. Effectively handle multiple priorities, organize workload, and meet deadlines.
9. Work in a team-based environment and achieve common goals.
10. Familiarity with Dealer Management System(s), Outlook, and MS Office.

Qualifications

1. Must have and maintain a valid driver’s license and an acceptable and safe driving record.
2. Must be 21 years old or older.
3. Must be able to pass a drug test screening.
4. Must be able to pass a background screening check.

BERT OGDEN IS AN EQUAL OPPORTUNITY EMPLOYER