BERT OGDEN BMW MCALLEN SERVICE ADVISOR

Bert Ogden Auto Group; McAllen (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Service Advisor to join their team. In this entry-level position, you will be the first point of contact for customers, addressing their concerns and ensuring satisfaction with the services provided. Your role will involve using your automotive knowledge to assist customers effectively, managing communications, and coordinating vehicle details. This is a fantastic opportunity to grow in a dynamic environment where teamwork and customer service are prioritized. If you are passionate about the automotive industry and eager to learn, this role offers a great starting point for your career.

Qualifications

• Knowledge of automotive maintenance and repair methods and techniques.
• Ability to effectively handle multiple priorities and meet deadlines.

Responsibilities

• Answer customer inquiries via phone and email with high attention to detail.
• Coordinate vehicle delivery and follow up on customer satisfaction.

Skills

Customer Service

Attention to Detail

Communication

Automotive Techniques

Teamwork

Education

Valid Driver's License

21 Years or Older

Tools

Dealer Management System

Hand Power Tools

MS Office

Automotive Test Equipment

Job description

Join to apply for the BERT OGDEN BMW MCALLEN SERVICE ADVISOR role at Bert Ogden Auto Group

2 days ago Be among the first 25 applicants

Service Advisor Responsibilities

• Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
• Return missed phone calls, emails, from customers
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
• Accurately record issues and data into Dealer Management System. Attention to detail critical
• Conduct Transactions w/ system; walk customer through correction and provide summary
• Communicate estimated completion time, regular updates and follow through on each customer vehicle
• Coordinate the detail of every vehicle prior to delivery
• Coordinate the delivery time or pick up with each customer
• Follow up with Customer on services provided; ensure they are satisfied with the work performed
• Performs other duties as requested

Requirements

• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
• Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
• Understanding of basic automotive techniques related to repair and servicing of automobiles
• Ability to follow oral and written instructions with attention to detail
• Willingness to learn new and innovative automotive technologies
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
• Perform detailed daily record keeping and reporting
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Work in a team-based environment and achieve common goal
• Dealer Management System(s), Outlook, and MS Office

Qualifications

• Must have and maintain a valid driver’s license and an acceptable and safe driving record.
• Must be 21 years old or older.
• Must be able to pass a drug test screening.
• Must be able to pass a background screening check.

BERT OGDEN IS AN EQUAL OPPORTUNITY EMPLOYER

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Other

Industries

Motor Vehicle Manufacturing