BERT OGDEN BMW MCALLEN SERVICE ADVISOR

Bert Ogden Auto Group; McAllen (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive group in McAllen is seeking a Service Advisor to provide exceptional customer service and manage vehicle service requests. The ideal candidate will possess strong communication skills, attention to detail, and a willingness to learn. Responsibilities include addressing customer concerns, coordinating vehicle details, and ensuring customer satisfaction with services provided.

Qualifications

• Must have a valid driver's license and safe driving record.
• Must be 21 years or older.

Responsibilities

• Answer customer inquiries via phone, email, and in-person.
• Record issues accurately in the Dealer Management System.
• Coordinate vehicle delivery and follow up with customers.

Skills

Attention to detail

Customer service

Communication

Tools

Dealer Management System

MS Office

Job description

Description

BERT OGDEN BMW MCALLEN SERVICE ADVISOR

Service Advisor Responsibilities

• Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
• Return missed phone calls, emails, from customers
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
• Accurately record issues and data into Dealer Management System. Attention to detail critical
• Conduct Transactions w/ system; walk customer through correction and provide summary
• Communicate estimated completion time, regular updates and follow through on each customer vehicle
• Coordinate the detail of every vehicle prior to delivery
• Coordinate the delivery time or pick up with each customer
• Follow up with Customer on services provided; ensure they are satisfied with the work performed
• Performs other duties as requested
  
  

Requirements

Requirements

• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
• Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
• Understanding of basic automotive techniques related to repair and servicing of automobiles
• Ability to follow oral and written instructions with attention to detail
• Willingness to learn new and innovative automotive technologies
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
• Perform detailed daily record keeping and reporting
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Work in a team-based environment and achieve common goal
• Dealer Management System(s), Outlook, and MS Office
  
  

Qualifications

Must have and maintain a valid driver’s license and an acceptable and safe driving record.

Must be 21 years old or older.

Must be able to pass a drug test screening.

Must be able to pass a background screening check.

BERT OGDEN IS AN EQUAL OPPORTUNITY EMPLOYER