BERT OGDEN HARLINGEN CDJR SERVICE ADVISOR

Bert Ogden Auto Group; Brownsville (TX); On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player seeks a dedicated Service Advisor to enhance customer satisfaction by efficiently scheduling service work and providing valuable advice on vehicle maintenance. In this dynamic role, you will greet customers, assess their needs, and communicate effectively to ensure they understand the services required. Your expertise in mechanical operations and sales will contribute to a positive customer experience, making this position essential for the service department's success. Join a team that values quality service and customer care, and take your career to the next level in a supportive environment.

Qualifications

• General mechanical skills are essential for the role.
• Sales experience is preferred for engaging with customers.

Responsibilities

• Greet customers and determine the nature of their mechanical problems.
• Advise customers on vehicle maintenance and additional services needed.

Skills

General knowledge of mechanical operations

Sales experience

Excellent oral communication skills

Excellent written communication skills

Education

High school diploma or equivalent

ASE certification

Job description

Job Type

Full-time

Description

SUMMARY

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

Essential Duties

• Greet customers in a timely, friendly and communicate to determine the nature of the mechanical problem.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus.
• If additional work is needed, explain the details to the customers, including the additional cost and time consideration.
• Follow up progress of each repair order during the day. Contact customers by telephone regarding changes in the estimate or time promised. Record changes on repair order in approved fashion.
• Handle telephone inquiries regarding work in process & appointments and return phone calls promptly. Deliver vehicles to customers and answer any questions.
  
  

Qualifications

• General knowledge of mechanical operations.
• Sales experience preferred.
• Excellent oral and written communication skills.
  
  

Requirements

• Must be 21 years old or older
• Must pass a drug test
• Must pass a background screening
• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• ASE certification preferred.
• General mechanical skills.
• Valid Texas driver's license and a good driving record.
• Manual dexterity.
  
  

Required

Preferred

Job Industries

• Other