Berklee Online Student Finance Assistant

Berklee College of Music; Boston (MA); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Hourly rate $16.45

On-campus employment opportunities

Job summary

Berklee College of Music is seeking a Student Finance Assistant to support the POPP Finance team and Berklee Online students. The role involves processing financial data, updating accounts, and assisting with refunds and payments.

You will interact with students by email and phone, maintain accurate records across multiple systems, and help with financial policy questions, reporting, and ad-hoc projects. This on-campus, part-time position offers practical experience and exposure to university

Qualifications

• Current Berklee student or Boston Conservatory student.
• Enrolled at least half-time in an undergraduate or graduate program.
• SSN required and valid US work status.
• Minimum 2.0 cumulative GPA.
• Federal Work Study student may apply.
• In good disciplinary standing and located in the U.S.
• Pre-registered for upcoming fall semester.

Responsibilities

• Compile financial reports using Excel/Sheets.
• Enter financial transactions with accuracy (refunds, payments, vouchers).
• Contact students by email/phone regarding credits and balances.
• Follow up with third-party payers on invoices.
• Update biographic information across systems.
• Review HTML email templates in Salesforce.
• Assist with student inquiries and payment options.
• Support account questions on tuition statements and payment plans.
• Audit student accounts for accuracy and currency.
• Perform ad-hoc reports and special projects.

Skills

Microsoft Office / Google G Suite

Communication skills

Customer service oriented

Attention to detail

Self-starter

Follow instructions

Reliability

Tools

Excel

Google Sheets

Salesforce

Job description

In order to participate in Berklee Student Employment, a student must fulfill the following requirements:

• Current student at Berklee College of Music or Boston Conservatory at Berklee.
• Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program.
• Summer is the only semester in which a student can maintain employment without being enrolled.
• In this case, the student must be pre-registered for the upcoming fall semester.
• This exception does not apply to fall or spring semesters.
• Have a valid United States Social Security Number (SSN).
• Remain in "valid" Visa status as applicable.
• A minimum 2.0 cumulative GPA.
• Students in their first semester can work, even though they do not have an official GPA until the completion of their first semester.
• Federal Work Study student may apply.
• In good disciplinary standing.
• Must be located in the U.S.
• For complete program details, please go to our website: www.berklee.edu/se.

Under the supervision of the Student Finance Manager, the Student Finance Assistant role is multifaceted, performing a variety of financial and operational functions supporting the day-to-day tasks of the Berklee division of Pre-College, Online, and Professional Programs (POPP) Finance team and supporting Berklee Online students.

This position offers the opportunity to gain key work experience for future internships and job opportunities.

Essential Duties and Responsibilities:

• Compile financial reports using Google Sheets and Microsoft Excel
• Enter financial transactions with accuracy, including refunds, payments, and vouchers
• Contact students via email and phone regarding account credits, outstanding balances due, and refund or payment instructions
• Follow up with third party payers regarding outstanding invoices
• Update biographic information in multiple information systems
• Review and edit HTML email templates in Salesforce
• Assist with incoming email and phone communications from prospective and current students and families as needed
• Provide information about available financial aid and payment options
• Assist with account-related questions regarding tuition statements, payments, payment plans, balances, financial holds, refunds, and 1098-T tax documents
• Record holiday out of office voicemail greetings
• Assist students with financial policy questions related to add/drop procedures and refunds
• Audit and analyze students accounts to verify the information is current and accurate
• Assist the Military Affairs teams with data collection, data entry, and account audits as needed
• Perform special projects and create ad-hoc reports as requested

Required Skills and Knowledge:

• Microsoft Office / Google GSuite experience, especially with Excel & Sheets
• Great communication and organizational skills
• Customer service oriented
• Able to follow instructions
• Reliable and prompt
• Attention to detail
• Self-Starter

Amount of Hours: 6-12 hours/week

Required Application Materials:

• Resume & Cover Letter
• Hourly Rate: $16.45
• Hiring Manager: Dan Reifsteck

If you are looking to get involved with the Berklee community while earning some money, you may want to consider applying for student employment. The Student Employment program provides opportunities for you to work part-time on campus, thereby helping you to meet some of your living expenses. With more than 900 positions ranging from 10 to 15 hours of work per week, as well as daily opportunities for project-based temporary employment, student employment is a great opportunity for professional and educational growth.