Senior Account Representative

Berklee College of Music; Boston (MA); On-site; USD 49,000 - 66,000; Full time

Benefits offered by this job

403(b) retirement match

PTO

Tuition assistance

Winter break

Job summary

Berklee College of Music is seeking a Senior Account Representative for the Student Accounts team. The role focuses on posting, reconciling daily cash receipts for tuition and related fees, and managing refunds with precision.

Ideal candidates have 3+ years in university student accounts or higher‑education financial services, with ERP system experience (Workday, Colleague, PowerCampus, Banner) and strong attention to detail.

Qualifications

• Minimum of 3 years in a university student accounts office, higher‑education financial services, or related accounting framework.
• Bachelor’s degree or equivalent combination of education and experience.
• Direct exposure to ERP systems (Workday, Colleague, PowerCampus, Banner) with ability to interpret outputs.
• Strong accounting knowledge, cash procedures, banking protocols.
• Exceptional attention to detail and ability to work with minimal supervision.

Responsibilities

• Post and reconcile daily cash receipts for tuition, residence hall fees, and auxiliary balances.
• Process refunds and manage cash·receipts with accurate records.
• Coordinate check deliveries and vendor invoices; manage Salesforce caseload.
• Import data from third‑party payment gateways into core systems (Colleague, PowerCampus, Workday).

Skills

Attention to detail

Communication skills

Analytical/problem‑solving

Independent work

Education

Bachelor's degree

Experience/education mix

Tools

Workday

Colleague

PowerCampus

Banner

Job description

Position Overview

The Student Accounts team is seeking a precise, detail-oriented, and autonomous Senior Account Representative. This role is responsible for the proper disposition, posting, and reconciliation of daily cash receipts for student tuition, residence hall fees, and auxiliary balances. You will ensure all incoming payments are processed efficiently, deposited promptly, and that weekly and ad-hoc student refunds are managed with rigorous analytical accuracy. At Berklee, your work directly supports the next generation of creative leaders.

Key Responsibilities

• Payment Processing & Reconciliations
  • Cash Management: Post mailed student payments, deposit checks, money orders, and manage credit card chargebacks or returned payments.
  • Accounts Receivable Coordination: Coordinate physical check deliveries covering customer accounts, departmental billings, donations, and auxiliary income.
  • Systems Integration: Execute daily data imports from third‑party payment gateways (ACI, Nelnet/Tuition Management, Flywire) into core institutional systems (Colleague, PowerCampus, Workday).
  • Refund & Caseload Management: Review, prepare, and process undergraduate and graduate student refunds, including tuition adjustments, application fees, enrollment deposits, and federal TitleIV disbursements.
  • Data Stewardship: Manage complex financial workflows – refund holds, leave‑on‑account designations, check void/reissue processes – and maintain daily documentation and payment history.
  • Cross‑Campus Liaison: Review and process corporate vendor invoices, manage an active Salesforce caseload, and provide payment support for Berklee Online, Berklee NYC, and Berklee on the Road.

What You’ll Bring

• Minimum of 3 years of progressive experience in a university student accounts office, higher‑education financial services, or a related accounting framework. Prior college administration experience is highly preferred.
• Bachelor’s degree (or equivalent combination of education and experience).
• Direct exposure to higher‑education ERP systems (Workday, Colleague, PowerCampus, Banner) with experience interpreting computer output; knowledge of Workday Student Accounts is a major plus.
• Strong foundational accounting knowledge and experience interpreting financial entries, managing cash procedures, and understanding banking protocols, including credit advice, wire transfers, and foreign exchange.
• Exceptional attention to detail, strong problem‑solving skills, and the capacity to work accurately with minimal supervision.
• Strong interpersonal communication skills to guide students and parents through financial timelines with professional empathy under pressure.

Hiring Range

$49,000 to $66,000, depending on experience and education.

Benefits

Outstanding health and dental packages, an institutional 403(b) retirement match, generous PTO, tuition assistance, and a paid winter break.

Equal Employment Opportunity

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran, or any other category protected by federal, state, or local law. As part of this commitment, Berklee will ensure persons with disabilities receive reasonable accommodations.

Policy Note

Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.