Bentley CADD Support Consultant

ESG Consulting; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

ESG Consulting seeks a Bentley CADD Support Specialist to support the implementation, maintenance, testing, and daily use of CADD software across the Department. The ideal candidate will have hands-on experience with Bentley ORD/OBM and be adept at workspace setup, standards, documentation, and business processes.

Transportation or public-sector experience is strongly preferred. The role requires strong communication and problem-solving skills, plus experience with MicroStation SS2, CAiCE, and

Qualifications

• 2–4 years of professional CADD software experience.
• 2–4 years of experience supporting the development, testing, and/or implementation of CADD software.
• 2–4 years of experience documenting or revising business processes related to CADD software requirements.
• Hands-on experience with MicroStation SS2 and CAiCE.
• Experience troubleshooting CADD software, workspaces, configurations, or user issues.
• Ability to develop clear technical documentation, best practices, workflows, and user guidance.

Responsibilities

• Provide day-to-day CADD application and user support, including troubleshooting issues submitted through ServiceNow.
• Install and configure CADD software for users as needed.
• Assist internal and external users with CADD workspace installation and configuration.
• Support the development, testing, and implementation of CADD software and workspaces.
• Support primarily Bentley OpenRoads Designer and Bentley OpenBridge Modeler.
• Develop CADD best practices, how-to guides, workflows, and other user documentation.
• Collaborate with Department personnel on CADD software improvements, testing, implementation, and support.

Skills

CADD software

ORD OpenRoads Designer

OpenBridge Modeler

CAiCE

MicroStation SS2

Troubleshooting

Documentation

Communication skills

Python

Visual Basic

Tools

ServiceNow

Job description

Our client is seeking a Bentley CADD Support Specialist to support the implementation, maintenance, testing, and day-to-day use of CADD software and workspaces across the Department.

The ideal candidate will have hands-on experience supporting Bentley OpenRoads Designer and/or OpenBridge Modeler, along with experience in CADD application support, troubleshooting, workspace implementation, standards, documentation, and business processes. Transportation or public-sector experience is strongly preferred.

Key Responsibilities

• Provide day-to-day CADD application and user support, including troubleshooting issues submitted through ServiceNow.
• Install and configure CADD software for users as needed.
• Assist internal and external users with CADD workspace installation and configuration.
• Support the development, testing, and implementation of CADD software and workspaces.
• Support primarily Bentley OpenRoads Designer (ORD) and Bentley OpenBridge Modeler (OBM).
• Provide support for legacy environments and applications, including Bentley InRoads, MicroStation SS2, CAiCE, and Bentley MicroStation.
• Assist in maintaining GDOT engineering software standards, procedures, and technical documentation.
• Develop CADD best practices, how-to guides, workflows, and other user documentation.
• Determine effective ways to use Bentley applications and GDOT workspaces to accomplish engineering design and plan-preparation objectives.
• Document and revise business processes to accommodate new or updated CADD software requirements.
• Assist with developing and conducting CADD software and workspace training sessions.
• Research new and emerging CADD technologies and make recommendations regarding potential implementation.
• Collaborate with Department personnel on CADD software improvements, testing, implementation, and support.

Required Qualifications

• 2–4 years of professional CADD software experience.
• 2–4 years of experience supporting the development, testing, and/or implementation of CADD software.
• 2–4 years of experience documenting or revising business processes related to CADD software requirements.
• Hands-on experience with one or more of the following:
• MicroStation SS2
• CAiCE
• Experience troubleshooting CADD software, workspaces, configurations, or user issues.
• Ability to develop clear technical documentation, best practices, workflows, and user guidance.
• Strong communication and problem-solving skills.

Highly Preferred

• Public-sector and/or Department of Transportation (DOT) experience.
• Transportation engineering experience or background.
• Experience supporting Bentley CADD environments within transportation or civil engineering organizations.
• Experience developing or delivering CADD software training.
• Python experience is strongly preferred.
• Knowledge of Visual Basic is a plus.

Ideal Candidate

We are particularly interested in candidates who have worked in a transportation engineering CADD environment and understand both how Bentley applications are used by designers and how to support the underlying software, workspaces, standards, configurations, and workflows.