Benefits Specialist

Employment Enterprises, Inc.; Hyattsville (MD); On-site; USD 38,000 - 53,000; Full time

Benefits offered by this job

401K retirement plan

Medical and dental benefits

Flex spending account

Pet Insurance

Credit Union Membership

Sick Leave

Worker Advantage discount program

Voluntary Supplemental Insurance

Job summary

Employment Enterprises, Inc. is seeking a Benefits Specialist for a major transportation agency in Hyattsville, MD.

This full-time, onsite contract role pays $33 per hour and focuses on helping employees and retirees with benefits enrollment, plan questions, and system navigation. You will handle inbound calls, explain plan options, assist with enrollment tools, document interactions, and escalate complex issues while maintaining confidentiality and service quality.

Qualifications

• Experience in benefits administration or HR/customer service preferred.
• Strong verbal and written communication.
• Ability to explain complex information clearly and professionally.
• Proficiency with Microsoft Office and web-based systems.
• Familiarity with HRIS or benefits administration systems preferred.
• High school diploma required; associate or bachelor’s degree preferred.

Responsibilities

• Answer inbound calls regarding benefit programs.
• Explain plan options, eligibility requirements, and enrollment procedures.
• Assist with navigating online enrollment tools and resolving basic access or workflow issues.
• Document inquiries and interactions accurately and consistently.
• Escalate complex benefits, payroll, or system issues to the appropriate team members.
• Maintain confidentiality of employee and benefits information.
• Support benefits-related communications and outreach as needed.
• Meet established service expectations for responsiveness and call quality.

Skills

Verbal communication

Written communication

Explain complex information

Organizational skills

Attention to detail

Customer service

Education

High school diploma or equivalent

Associate or bachelor’s degree

Tools

Microsoft Office

Web-based systems

HRIS

Job description

Our client is a major transportation agency responsible for connecting communities and supporting mobility across the DC region. The Benefits Specialist supports benefits enrollment by assisting employees and retirees with plan questions, system navigation, and issue resolution. This is a full time contract position, onsite, based in Hyattsville, MD, paying $33 per hour.

Responsibilities

• Answer inbound calls from employees and retirees regarding benefit programs
• Explain benefit plan options, eligibility requirements, and enrollment procedures
• Assist with navigating online enrollment tools and resolving basic access or workflow issues
• Document inquiries and interactions accurately and consistently
• Escalate complex benefits, payroll, or system issues to the appropriate team members
• Maintain confidentiality of employee and benefits information
• Support benefits-related communications and outreach as needed
• Meet established service expectations for responsiveness and call quality

Qualifications

• High school diploma or equivalent required
• Associate or bachelor’s degree (preferred)
• Experience in benefits administration, human resources, customer service, or a call center environment (preferred)
• Strong verbal and written communication skills
• Ability to explain complex information clearly and professionally
• Proficiency with Microsoft Office and web-based systems
• Strong organizational skills and attention to detail
• Familiarity with HRIS or benefits administration systems (preferred)

What We Offer

• 401K retirement plan
• Medical and dental benefits for qualifying professionals or Fixed Indemnity Health Benefits
• Flex spending account
• Pet Insurance
• Credit Union Membership
• Sick Leave available where mandated by law
• Worker Advantage discount program membership
• Voluntary Supplemental Insurance

Our Equal Employment Opportunity Policy: Employment Enterprises, Inc. is an equal employment opportunity employer. We recruit, employ, assign, train, compensate and promote without regard to race, color, sex, age, disability, religion, national origin, marital status, sexual orientation, ancestry, U.S. Veteran status, or any other protected category under applicable law.