Healthcare Benefits Call Center Specialist

Suna Solutions; Pasadena (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare support company is seeking a dedicated Call Center Agent in Pasadena, CA. The role involves being the first point of contact for members, assisting with inquiries about healthcare benefits and enrollment. Candidates should have previous customer service experience and strong verbal communication skills. The job requires managing multiple inquiries efficiently while providing exceptional customer service. If you thrive in a fast-paced environment and are committed to high-quality service, this position is for you.

Qualifications

• Previous customer service experience is highly preferred.
• Call center or fast-paced service environment experience is a plus.
• Strong verbal communication and interpersonal skills.
• Ability to multitask and manage high call volumes efficiently.
• Comfortable working with multiple systems and applications simultaneously.

Responsibilities

• Handle inbound calls from members regarding healthcare benefits.
• Respond to inquiries related to benefit eligibility and enrollment.
• Provide clear explanations of healthcare benefits and plan options.
• Accurately document member interactions within internal systems.
• Navigate multiple applications and systems efficiently while managing calls.
• Deliver professional and empathetic customer service.

Skills

Customer service experience

Verbal communication skills

Interpersonal skills

Ability to multitask

Job description

A healthcare support company is seeking a dedicated Call Center Agent in Pasadena, CA. The role involves being the first point of contact for members, assisting with inquiries about healthcare benefits and enrollment. Candidates should have previous customer service experience and strong verbal communication skills. The job requires managing multiple inquiries efficiently while providing exceptional customer service. If you thrive in a fast-paced environment and are committed to high-quality service, this position is for you.