Remote Health Benefits Call Center Agent

VECRA Inc; Lanham (MD); Remote; USD 24,796 - 27,552; Full time

Benefits offered by this job

Paid holidays

Paid time off

Medical and dental coverage

Job summary

VECRA Inc is seeking a full-time remote Call Center Agent to provide support for the Maryland Health Benefits Exchange. The role involves answering inbound calls, tracking inquiries, and assisting consumers with applications.

The ideal candidate must be a Maryland resident with at least 3 years of call center experience. This position offers a salary of $18.50/hour along with competitive benefits including paid holidays and medical coverage.

Qualifications

• Must be a Maryland Resident.
• 3+ years of call center experience.
• Experience with high inbound call volumes and meeting performance metrics.

Responsibilities

• Answer inbound calls from consumers, providing information on policies and procedures.
• Track and document all inquiries using designated systems.
• Assist consumers with changes to their applications.

Skills

Call center experience

Multitasking

Excellent listening skills

Independent worker

Computer skills

Education

High School Diploma or GED

Job description

VECRA Inc is seeking a full-time remote Call Center Agent to provide support for the Maryland Health Benefits Exchange. The role involves answering inbound calls, tracking inquiries, and assisting consumers with applications.

The ideal candidate must be a Maryland resident with at least 3 years of call center experience. This position offers a salary of $18.50/hour along with competitive benefits including paid holidays and medical coverage.