Benefits Support Analyst — HR Solutions

TriNet; Oregon; Hybrid; USD 34,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Life and disability insurance

401(k) savings plan

Employee stock purchase plan

11 company observed holidays

PTO and comprehensive leave program

Job summary

TriNet, a leading provider of human resources solutions in the United States, is seeking an Associate Benefits Support Services Analyst. You will deliver benefits expertise and administer TriNet's offerings to customers, partners, and internal teams, handling inquiries and supporting benefits enrollment.

Based in a role focused on accuracy, case research, and collaboration with SalesForce and other platforms, you will help resolve inquiries and ensure smooth benefit operations for clients and

Qualifications

• General education, vocational training and/or on-the-job training preferred.
• Proven ability to communicate clearly, both written and verbal.
• Attention to detail with strong analytical and problem-solving skills.

Responsibilities

• Assist internal and external clients with benefits inquiries via phone, chat, email or case.
• Research cases, document appropriately, and resolve low to mid-level tasks daily.
• Route and manage SalesForce and Perceptive Content items and other administrative duties.
• Follow all policies and standards and perform other duties as assigned.
• Support customers to ensure accurate benefits enrollment and navigation of resources.

Skills

MS Office Suite

Written & Verbal Communication

De-escalation & Problem Solving

Analytical Skills

Critical Thinking

Interpersonal Skills

Organization & Time Management

Active Listening

Education

General education / vocational training preferred

Job description

TriNet, a leading provider of human resources solutions in the United States, is seeking an Associate Benefits Support Services Analyst. You will deliver benefits expertise and administer TriNet's offerings to customers, partners, and internal teams, handling inquiries and supporting benefits enrollment.

Based in a role focused on accuracy, case research, and collaboration with SalesForce and other platforms, you will help resolve inquiries and ensure smooth benefit operations for clients and