HR Support Specialist: Payroll & Benefits

TriNet

Atlanta (GA)

On-site

USD 29,000 - 43,000

Full time

12 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Employee stock purchase plan

Paid time off

Job summary

TriNet is seeking a Customer Support Services Specialist to be the first point of contact for customer inquiries in Atlanta. You will handle calls, emails, chats, and service cases related to benefits, payroll, and HR, ensuring quick resolutions and high customer satisfaction.

The role emphasizes first-contact resolution, accurate CRM documentation, and collaboration with subject matter experts. A friendly, professional, and empathetic approach is required, with opportunities for remote work at

Qualifications

2+ years of customer service experience
HR or payroll experience preferred
Proficiency in MS Office, Salesforce, and CRM tools

Responsibilities

Provide excellent customer service to TriNet clients and worksite employees via phone, email, chat, and service cases
Resolve general, low-complexity issues and inquiries promptly
Escalate more complex issues to subject matter experts with proper triage
Document all interactions in the CRM system (Salesforce)
Manage open cases to resolution promptly and keep customers updated on status
Meet key performance indicators and drive customer retention and satisfaction
Strive for first contact resolution with a courteous, empathetic approach
Adhere to policies and standards and participate in duties as assigned