HR & Benefits Helpdesk Specialist for Fast Resolution

Cocoon; Atlanta (GA); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Bonus plan

Medical, dental, and vision coverage

401(k) plan

PTO and holidays

Employee stock purchase plan

Job summary

TriNet in Atlanta, GA is seeking a Customer Service Representative to be the first contact for client inquiries via phone, email, chat, or service cases on HR topics.

You will deliver effective support across benefits, payroll and HR, resolve issues, document interactions in Salesforce, and aim for first contact resolution.

The role offers growth opportunities, medical/dental/vision coverage, a 401(k) plan, PTO, and a competitive compensation package based on location and experience.

Qualifications

• 2+ years in customer service required.
• 2+ years HR or payroll/benefits experience preferred.
• Fluency in English; bilingual a plus.
• Strong communication and confidentiality.

Responsibilities

• Provide excellent customer service to TriNet clients and worksite employees in various areas of subject matter expertise; including payroll, benefits and human resources related inquiries.
• Works to resolve general, low complexity customer issues and inquiries via phone, email, chat and service cases.
• Ensures proper triage, escalation and effective resolution of more complex inquiries to the appropriate subject matter expert.
• Documents all customer interactions in the CRM system (Salesforce).
• Manages open cases in CRM system to resolution in shortest possible timeframe while keeping customers regularly informed of status and anticipated resolution timing.
• Responsible for consistently meeting established key performance indicator metrics as defined by management and being accountable to TriNet’s customer retention and customer satisfaction goals.
• Strives to deliver first contact resolution.
• Works with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner translating to a positive customer experience.
• Performs other duties as assigned.
• Complies with all policies and standards.

Skills

Customer service experience

HR experience

Education

General education / vocational training

Tools

Microsoft Office

PeopleSoft

Salesforce

Job description

TriNet in Atlanta, GA is seeking a Customer Service Representative to be the first contact for client inquiries via phone, email, chat, or service cases on HR topics.

You will deliver effective support across benefits, payroll and HR, resolve issues, document interactions in Salesforce, and aim for first contact resolution.

The role offers growth opportunities, medical/dental/vision coverage, a 401(k) plan, PTO, and a competitive compensation package based on location and experience.