Associate Benefits Support Services Analyst Atlanta, GA, United States CUSTOMER SUPPORT SERVICES Posted 5 hours ago

TriNet; Atlanta (GA); Hybrid; USD 34,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Employee stock purchase plan

11 company holidays

PTO

Job summary

TriNet in Atlanta, GA seeks an Associate Benefits Support Services Analyst to provide benefits expertise and administer TriNet's benefits offerings to customers, WSEs and internal teams. The role collaborates across departments to research inquiries and determine resolutions.

This position requires strong communication, data entry and customer service skills, with emphasis on accuracy and regulatory compliance. Atlanta is the preferred location with potential remote hire at TriNet's discretion.

Qualifications

• Typically less than 2 years general benefits knowledge preferred.
• General benefits knowledge preferred.
• Education and/or on-the-job training acceptable.

Responsibilities

• Assist internal and external clients with benefits inquiries via phone, chat, email or case.
• Research cases, document appropriately, and resolve low to mid-level complexity daily tasks.
• Route Salesforce and Perceptive Content items; perform other duties as assigned.
• Comply with all policies and standards.

Skills

Microsoft Office

Communication

De-escalation

Analytical thinking

Attention to detail

Interpersonal skills

Time management

Active listening

Customer service

Education

General education / vocational training

Tools

Salesforce

Perceptive Content

Job description

## Associate Benefits Support Services AnalystAtlanta, GA, United States**Education Qualifications*** General education, vocational training and/or on-the-job training preferred**Experience Qualifications*** Typically < 2 years General benefits knowledge preferred**Skills and Abilities*** Intermediate knowledge of Microsoft Office Suite products including but not limited to Outlook, MS Word and MS Excel (Intermediate proficiency)* Ability to communicate effectively; both written and verbal (Intermediate proficiency)* Ability to de-escalate and problem solve (Intermediate proficiency)* Analytical skills and attention to detail (Intermediate proficiency)* Conceptual and critical thinking skills (Intermediate proficiency)* Strong interpersonal skills and customer service skills (Intermediate proficiency)* Good organizational and time management skills (Intermediate proficiency)* Strong active listening skills (Intermediate proficiency)**Travel Requirements**Minimal**Work Environment*** Work in clean, pleasant, and comfortable office or home setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.The preferred location for this role is Atlanta, GA, and the salary range for this location is $24.81 to $37.21. All qualified external applicants will be considered for an in-office role, based in Atlanta. All qualified internal candidates are encouraged to apply and consider relocation to Atlanta and may be considered remote hire at the company's discretion. The candidate's final salary offer will be based on the candidate's skills, education, work location and experience.A candidate's compensation may also include bonuses consistent with TriNet's corporate bonus plan.Additionally, subject to applicable eligibility requirements, TriNet offers permanent full-time employees a variety of benefits including medical, dental, and vision plans, life and disability insurance, a 401(K) savings plan, an employee stock purchase plan, eleven (11) Company observed holidays, PTO and a comprehensive leave program. Please click the following link for detailed information about our benefits offerings:Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [e-mail] to request such an accommodation.TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers' compensation insurance.TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you're passionate about innovation and making an impact on the large SMB market, come join us as we power our clients' business success with extraordinary HR.**A Brief Overview**As a member of the Benefits Core Services team, the Associate Benefits Support Services Analyst provides benefits expertise and the administration of TriNet's benefits offerings to TriNet customers, WSEs and internal TriNet teams. They collaborate with all our internal teams to assess benefit inquiries and research, perform root cause analysis, and determine resolution for the best outcome for both TriNet and the customer.**What you will do*** Assists internal and external clients and worksite employees with general benefits inquiries via phone, chat, email or case, regarding benefits enrollment processes, regulatory and compliance, and navigation to available resources such as reports and plan details* Performs initial research for cases, documents appropriately and resolves low to mid-level complexity daily tasks, escalating to other internal expertise as appropriate* Performs administrative tasks including but not limited to routing of SalesForce and Perceptive Content items* Performs other duties as assigned* Complies with all policies and standards