Benefits Support Analyst — Client Services

TriNet; Atlanta (GA); On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Plans

401(k) plan

Employee Stock Purchase Plan

Paid Time Off

Holidays

Job summary

TriNet seeks an Associate Benefits Support Services Analyst to provide benefits expertise and administer TriNet's offerings for clients, worksites, and internal teams. You will handle inquiries, research cases, and route work to the right experts, ensuring timely and accurate resolutions.

You will perform administrative tasks, maintain records in Salesforce, and collaborate across departments. A candidate with up to 2 years of benefits knowledge and strong communication skills will excel, with

Qualifications

• General education or vocational training is preferred.
• Experience in benefits administration or customer support is a plus.
• Strong written and verbal communication skills are essential.

Responsibilities

• Assist internal and external clients with benefits inquiries via phone, chat, email or case.
• Research cases, document appropriately and resolve low to mid-level complexity daily tasks.
• Route items in Salesforce and other content systems; escalate when needed.
• Collaborate with internal teams to ensure accurate plan details and resources.

Skills

Benefits knowledge

Communication

De-escalation

Analytical thinking

Attention to detail

Interpersonal skills

Time management

Active listening

Education

General education / Vocational training

Tools

Salesforce

Microsoft Office

Job description

TriNet seeks an Associate Benefits Support Services Analyst to provide benefits expertise and administer TriNet's offerings for clients, worksites, and internal teams. You will handle inquiries, research cases, and route work to the right experts, ensuring timely and accurate resolutions.

You will perform administrative tasks, maintain records in Salesforce, and collaborate across departments. A candidate with up to 2 years of benefits knowledge and strong communication skills will excel, with