Benefits Support Specialist — Core Services

TriNet; Atlanta (GA); Hybrid; USD 34,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Employee stock purchase plan

11 company holidays

PTO

Job summary

TriNet in Atlanta, GA seeks an Associate Benefits Support Services Analyst to provide benefits expertise and administer TriNet's benefits offerings to customers, WSEs and internal teams. The role collaborates across departments to research inquiries and determine resolutions.

This position requires strong communication, data entry and customer service skills, with emphasis on accuracy and regulatory compliance. Atlanta is the preferred location with potential remote hire at TriNet's discretion.

Qualifications

• Typically less than 2 years general benefits knowledge preferred.
• General benefits knowledge preferred.
• Education and/or on-the-job training acceptable.

Responsibilities

• Assist internal and external clients with benefits inquiries via phone, chat, email or case.
• Research cases, document appropriately, and resolve low to mid-level complexity daily tasks.
• Route Salesforce and Perceptive Content items; perform other duties as assigned.
• Comply with all policies and standards.

Skills

Microsoft Office

Communication

De-escalation

Analytical thinking

Attention to detail

Interpersonal skills

Time management

Active listening

Customer service

Education

General education / vocational training

Tools

Salesforce

Perceptive Content

Job description

TriNet in Atlanta, GA seeks an Associate Benefits Support Services Analyst to provide benefits expertise and administer TriNet's benefits offerings to customers, WSEs and internal teams. The role collaborates across departments to research inquiries and determine resolutions.

This position requires strong communication, data entry and customer service skills, with emphasis on accuracy and regulatory compliance. Atlanta is the preferred location with potential remote hire at TriNet's discretion.