HR Services & Payroll Support Specialist

TriNet; Atlanta (GA); Hybrid; USD 29,000 - 43,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Life and disability insurance

401(k) savings plan

Employee stock purchase plan

Eleven company holidays

PTO and comprehensive leave program

Job summary

TriNet, Atlanta-based, seeks a Customer Support Services Specialist to address payroll, benefits, and HR inquiries via phone, email, chat, and cases. You will document interactions in Salesforce and push for first-contact resolution in a fast-paced contact center.

You will work to resolve general issues, escalate complex cases, and maintain timely communication with clients, while meeting KPI targets and upholding TriNet’s service standards.

Qualifications

• 2+ years of customer service experience.
• 2+ years HR or payroll experience preferred.
• Fluency in English; bilingual a plus.

Responsibilities

• Provide excellent customer service via phone, email, chat and service cases.
• Triaged, escalated and resolved complex inquiries with subject matter experts.
• Document interactions in Salesforce CRM.
• Manage open cases to resolution in the shortest time and inform customers of status.
• Meet KPI metrics and support customer retention and satisfaction goals.
• Deliver first contact resolution with a friendly, empathetic approach.

Skills

Customer service

Verbal communication

Typing 35 wpm

Multitasking

Education

High school diploma or equivalent

Tools

Salesforce

PeopleSoft

Microsoft Office

Job description

TriNet, Atlanta-based, seeks a Customer Support Services Specialist to address payroll, benefits, and HR inquiries via phone, email, chat, and cases. You will document interactions in Salesforce and push for first-contact resolution in a fast-paced contact center.

You will work to resolve general issues, escalate complex cases, and maintain timely communication with clients, while meeting KPI targets and upholding TriNet’s service standards.