Benefits Programs Supervisor: Policy & Eligibility Lead

550-Chesapeake Bureau Of Social Services; Chesapeake (VA); On-site; USD 58,000 - 71,000; Full time

Benefits offered by this job

Benefits package

Job summary

The Chesapeake Bureau Of Social Services is seeking a qualified supervisor to oversee eligibility determination for government assistance programs and guide staff in applying policies. You will train staff, review cases for accuracy and compliance, and liaise with clients and partner agencies to resolve issues.

Requirements include a bachelor’s degree in a related field, at least three years' experience in eligibility work with supervisory duties, and certification in Phase Policy Training for

Qualifications

• Bachelor’s degree in accounting, sociology, psychology, or a closely related field.
• Three years of related experience and training in eligibility determination for government assistance programs administered by the Virginia Department of Social Services, including supervisory experience.
• Certification in Phase Policy Training for TANF, Medicaid, and Food Stamps.

Responsibilities

• Supervises staff, including interviewing for vacancies, assigning responsibilities, reviewing work, and disciplining as needed.
• Trains staff on policies, procedures, and guidelines for the area of responsibility.
• Delivers guidance in difficult cases and assists with case determinations as required.
• Reviews cases for accuracy, payment accuracy, and compliance with regulations.
• Interacts with customers to provide information and resolve complaints.
• Participates in policy development and evaluates program effectiveness.
• Serves as liaison between clients, workers, administration, and other agencies.
• Maintains the record system and processes daily paperwork.
• Gathers data to support periodic and special reports; attends meetings and trainings.

Job description

The Chesapeake Bureau Of Social Services is seeking a qualified supervisor to oversee eligibility determination for government assistance programs and guide staff in applying policies. You will train staff, review cases for accuracy and compliance, and liaise with clients and partner agencies to resolve issues.

Requirements include a bachelor’s degree in a related field, at least three years' experience in eligibility work with supervisory duties, and certification in Phase Policy Training for