Benefit Programs Supervisor

550-Chesapeake Bureau Of Social Services; Chesapeake (VA); On-site; USD 58,000 - 71,000; Full time

Benefits offered by this job

Benefits package

Job summary

The Chesapeake Bureau Of Social Services is seeking a qualified supervisor to oversee eligibility determination for government assistance programs and guide staff in applying policies. You will train staff, review cases for accuracy and compliance, and liaise with clients and partner agencies to resolve issues.

Requirements include a bachelor’s degree in a related field, at least three years' experience in eligibility work with supervisory duties, and certification in Phase Policy Training for

Qualifications

• Bachelor’s degree in accounting, sociology, psychology, or a closely related field.
• Three years of related experience and training in eligibility determination for government assistance programs administered by the Virginia Department of Social Services, including supervisory experience.
• Certification in Phase Policy Training for TANF, Medicaid, and Food Stamps.

Responsibilities

• Supervises staff, including interviewing for vacancies, assigning responsibilities, reviewing work, and disciplining as needed.
• Trains staff on policies, procedures, and guidelines for the area of responsibility.
• Delivers guidance in difficult cases and assists with case determinations as required.
• Reviews cases for accuracy, payment accuracy, and compliance with regulations.
• Interacts with customers to provide information and resolve complaints.
• Participates in policy development and evaluates program effectiveness.
• Serves as liaison between clients, workers, administration, and other agencies.
• Maintains the record system and processes daily paperwork.
• Gathers data to support periodic and special reports; attends meetings and trainings.

Job description

Hiring Range: $64,765.00 to $64,765.00

Full Time or Part Time: Full Time

Additional Detail

This job announcement is a courtesy job post for the Chesapeake County local Social Services agency. It is not a position of the Virginia Department of Social Services or any other Commonwealth of Virginia agency. Local employment opportunities may also be available through the local agency’s city or county website/job board(s).

https://jobs.cityofchesapeake.net/postings/17325

ESSENTIAL TASKS:

• Supervises staff, including interviewing for vacancies, assigning responsibilities, reviewing work, preparing and delivering periodic job evaluations, counseling, and recommending disciplinary action.
• Trains staff in the application of existing and new policies, procedures, and guidelines for area of responsibility.
• Provides clarification and guidance in difficult and complicated cases involving policy application; assists with determination of cases as required.
• Reviews cases to ensure accuracy and completeness of files, accuracy of payment, and compliance with local, state, and federal guidelines, regulations, and laws.
• Interacts with customers to provide information, resolve complaints, or assist with resolution of difficult cases.
• Participates in policy development and revision by evaluating program effectiveness and recommending changes to supervisor.
• Serves as liaison between clients, workers, administration, and other government and private agencies.
• Maintains record system for assigned area; processes daily paperwork including reports, requisitions, and personnel information.
• Gathers and maintains information/data to support periodic and special reports documenting activities for area of responsibility.
• Attends or conducts staff, task force, and other professional meetings to exchange information; attends training classes to make presentations and/or to monitor sessions.

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.

Required Qualifications

• VOCATIONAL/EDUCATIONAL REQUIREMENT: Requires any combination of education and experience equivalent to a bachelor’s degree in accounting, sociology, psychology, or a closely related field.

EXPERIENCE REQUIREMENT

In addition to satisfying the vocational/education standards, this class requires a minimum of three years of related experience and training in eligibility determination for government assistance programs administered by the Virginia Department of Social Services to include supervisory experience.

SPECIAL CERTIFICATIONS AND LICENSES

Requires certification in Phase Policy Training for TANF, Medicaid, and Food Stamps.

SPECIAL REQUIREMENT

Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications

• Knowledge of the Families and Children Medicaid, Aged Blind and Disabled Medicaid (ABD) and SNAP programs.
• In addition to satisfying the vocational/education standards, this class requires three years of related experience and training in eligibility determination for Va Social Services – Benefits Program
• Three years of experience with VaCMS, Rushmore Monitoring system, monitoring SNAP Apptrack, TANF program and direct customer service experience.
• Requires certification in Phase Policy Training for TANF, Medicaid and SNAP benefits