Eligibility Programs Supervisor - Financial Assistance

West Virginia Department of Human Services; West Virginia; On-site; USD 42,000 - 62,000; Full time

Job summary

The West Virginia Department of Human Services is seeking a full-time supervisor to oversee economic service workers in eligibility determination and casework for financial assistance programs. Under general supervision, you will guide staff and ensure compliance with policy in processing applications and redeterminations.

You will contribute to quality assurance, coach staff on interview techniques, and coordinate record-keeping across programs, ensuring timely, accurate determinations in a

Qualifications

• Graduation from an accredited four-year college or university.
• Two years of full-time or equivalent part-time paid employment in a public or private social welfare agency or related experience in interviewing or evaluating claimants for assistance, veteran's or unemployment benefits, insurance or similar programs operating under established criteria for eligibility.
• Substitution of additional work experience as defined above for the training on a year-for-year basis.

Responsibilities

• Supervises and guides economic service workers and aides in the performance of eligibility determination duties and record-keeping.
• Responsible for ensuring that all applications and redeterminations for financial assistance in all programs are processed in accordance with established policy.
• Performs related work as required.

Education

Four-year college degree

Job description

The West Virginia Department of Human Services is seeking a full-time supervisor to oversee economic service workers in eligibility determination and casework for financial assistance programs. Under general supervision, you will guide staff and ensure compliance with policy in processing applications and redeterminations.

You will contribute to quality assurance, coach staff on interview techniques, and coordinate record-keeping across programs, ensuring timely, accurate determinations in a