Lead Benefit Programs Supervisor - Social Services

Commonwealth of VA Careers; Petersburg (VA); On-site; USD 66,000 - 80,000; Full time

Job summary

Commonwealth of VA Careers in Petersburg, VA is seeking an experienced supervisor to manage case management staff within a public social services program. The role includes reviewing case management plans, ensuring service quality, and developing guidelines for delivery of services.

The position emphasizes staff supervision, training, and coordination with senior management, with a focus on policy interpretation and program compliance.

Qualifications

• Bachelor’s degree in the human services field and lead or supervisory capacity required.
• Experience supervising staff and developing program guidelines is preferred.
• Ability to review case management plans and assure quality of services.

Responsibilities

• Provides administrative and programmatic supervision to staff.
• Reviews case management plans to include quality assurance of case management services.
• Develops written guidelines for delivery of case management services.
• Assigns caseloads to staff.
• Coordinates and monitors activities of staff.
• Holds conferences to review cases and problems.
• Reviews records and evaluates staff performance.
• Represents staff needs to senior management.
• Prepares and implements internal operating policies and procedures.
• Interprets regulations and updates staff on changes.
• Trains new employees in agency policy and procedures.
• Determines staffing needs and makes recommendations.
• Maintains records and prepares reports.
• Participates in developing agency policy.
• Makes decisions on cases or presents for higher level action.

Skills

Supervision

Staff training

Communication

Interviews

Computer skills

Education

Bachelor's degree in human services

Lead or supervisory experience

Tools

Office software

Job description

Commonwealth of VA Careers in Petersburg, VA is seeking an experienced supervisor to manage case management staff within a public social services program. The role includes reviewing case management plans, ensuring service quality, and developing guidelines for delivery of services.

The position emphasizes staff supervision, training, and coordination with senior management, with a focus on policy interpretation and program compliance.