Benefit Programs Supervisor

Commonwealth of VA Careers; Harrisonburg (VA); On-site; USD 46,000 - 85,000; Full time

Job summary

Commonwealth of Virginia is seeking a Benefit Programs Supervisor in Harrisonburg to oversee eligibility determination for government assistance programs, lead a team, and ensure quality case management services. The role includes staff training, policy interpretation, and coordination with agencies and community groups.

The position requires a Bachelor's degree in human services or related field and experience in supervisory roles within a Virginia DSS setting.

Qualifications

• Considerable knowledge of current social, economic and health issues and trends.
• Principles and practices of effective supervision.
• Public assistance programs, policies, and regulations; casework supervision principles.
• Effective interviewing techniques.

Responsibilities

• Supervise Specialists determining eligibility for government assistance and related staff.
• Train, lead, and develop staff; monitor casemanagement services and quality assurance.
• Review casemanagement plans, develop guidelines, and assign caseloads; prepare reports and statements.
• Represent staff needs to senior management and coordinate with other agencies and community groups.

Skills

Staff supervision

Public assistance knowledge

Interpersonal communication

Case management familiarity

Education

Bachelor's degree in human services or related field

Tools

VACMS

Job description

Hiring Range: $45,940.00 to $85,407.00

Full Time or Part Time: Full Time

Title: BenefitProgramsSupervisor

Salary Range:$45,940-$85,407

ThispositionsupervisesSpecialist whodetermine eligibility for governmentassistanceprogramsanda varietyofother staff. Employeestrain,lead, anddevelopstaff andmonitorcasemanagement services.Provides administrative andprogrammatic supervisiontostaff;reviews casemanagement plans toinclude quality assurance ofcase management services; developswritten guidelines for delivery of case management services;assignscaseloadstostaff;coordinatesand monitorsactivities ofstaff; holdsindividualandgroupconferencestoreviewcases and problems;reviews case recordsandevaluatesperformance ofstaffmembersand recommendsindicated action;recommends hiring,disciplinaryactions,transfer, promotion,and terminationofpersonnelwithinthe limits of appropriate statutes,rules andregulationsandpolicies, developing performancestandards and preparingcorrectiveactionplans;representseligibility staffneeds to seniormanagement team;preparesand implements internaloperatingpoliciesandprocedures;interpret regulation,policy and other programinformation changestostaff;trains new employees inareas such as agencypolicy, departmentprocedures andagency or government regulations;determines staffingneeds andmakes recommendationstomanagement; maintainsrecords andpreparesregular and specialreports; participatesindeveloping andimplementing agencyadministrative policy;makesdecisionson controversialcases or presents themfor higherlevelaction; authorizesemergency assistanceforapplicants/recipients; servesina liaison capacitytootheragencies and groups;monitorsprogram expenditures; andmeets with community groups todiscuss programsandresources and develops/maintainscooperativerelationships withpublic andprivateentities. Servesasthe agencycontact forclientinquiries and complaints.Offers resolutionand guidance. ExpertVACMSuser,particularly intheareas of applicationregistration, case association,andtechnical issues within VACMS. Acts asthe agency coordinator of appeals for allBenefitsPrograms:SNAP, MA, TANF EA(communicatesinformation withsupervisor, worker,andtheappeals officer). Ensures the agencyiscompliantwith; EBT,CivilRightsand VoterRegistration policies and procedures. Actsastheagencyliaison withthirdpartyapplicationsubmitter (acting as andauthorizedrep).Providesapplication assignment and caseworkerinformation. Completesand representsthemonthly BenefitProgramsDivision reports to theadministrative and advisoryboard.Completes SNAP applicationsTrack Reportsby the15thof eachmonth, reviewscasesthatappear to be out of compliance. Inventories and orders alloffice supplies for theBenefitsdivision (allareas ofthebuilding).ResponsiblefororderingToner forallagency copiers andmaking maintenancerequests forthose machines. Coordinates withIT foremployeerequests fortoner.

MinimumQualifications:Considerableknowledgeof current social, economic andhealthissues andtrends; principlesand practicesof effectivesupervision; public assistance programs, policies, and regulations;theliterature inthefieldofeligibilitydetermination;casework supervisionprinciples and practices; and effective interviewingtechniques.

Working knowledge of computersystems and standard office softwaretoinclude thestateDepartmentof Social Serviceshumanservices systems.

Skillin operating apersonalcomputer and the associated office and agency software.

Demonstratedabilitytoworkeffectivelywith others;workindependentlysupervisingandtraining others to dealeffectivelywiththepublic;planand manage work effectively; communicateeffectivelyboth orally andin writing;interpret laws, policies, andregulationsandto makedecisionsbasedthereon;planandsupervisework activities,includingservicedelivery,training,recordkeepingdutiesand organizationaloperations;developandmaintaingoodworkingrelationswithinternalandexternalcustomers;and evaluatefinancialassistanceprograms.

Bachelor'sdegreein thehumanservicesfield andhuman services programexperience in alead orsupervisory capacity or any equivalent combination oftraining and experiencewhichprovides therequiredknowledge,skills, and abilities.

Preferred Qualifications:Considerableknowledgein policy and guidelines in the area Benefit Programs, i.e.SNAP, TANF,MedicalAssistance, Energy Assistance.

Currentor recent workexperienceasaSenior/LeadEligibilityWorkerin aVirginiaLocalDepartmentof SocialServicessetting

Currentorpriorsupervisory experience orwork experience inaleadership role.

Special Requirements:to Applicantsmaybesubject toaCriminalHistoryBackgroundsearch,CentralRegistry search, OMV/driving record check, and/or pre-employment drugscreen.

The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and others checks requested by the hiring authority.

This positioniscovered underCodeof Virginia§63.2-1601.1 or§63.2-1720requiringthe finalistcandidatetosubmit tofingerprintingandprovidepersona descriptiveinformation for a criminal history record check through the Central Criminal Records Exchange and a search of the CentralRegistry.

All offersofemployment arecontingentuponsatisfactoryresultsoftherequiredchecks andscreenings.

Employeemustbewilling toworkinthecommunityemergencyshelterintheevent of a natural disaster oremergency

Contact Information

Name: Marie Hopkins

Phone: [phone]

Email: [e-mail]

Address: Harrisonburg Rockingham Social Services District, 110 North Mason Street, Harrisonburg VA 22802