Operations Manager, Employee Benefits

Acrisure, LLC; Walnut Creek (CA); Hybrid; USD 100,000 - 170,000; Full time

Benefits offered by this job

Physical Wellness: medical & dental

Mental Wellness: PTO & EAP

Financial Wellness: 401(k) and HSA

Family Care: maternity/paternity leave

Job summary

Acrisure is seeking a Manager, Operations (Employee Benefits) in Walnut Creek, CA to execute operational strategies and lead a team responsible for client experiences and service excellence. The role emphasizes policy implementation, people leadership, and cross-functional collaboration to drive retention and growth.

The position supports performance culture, governance, and fiscal stewardship, with travel up to 25%.

Qualifications

• Bachelor's degree in Business Administration or a related field preferred.
• Minimum of 5 years of progressive experience in insurance, financial services, or related industry.
• Proven experience managing teams and driving operational excellence.

Responsibilities

• Prepare and equip team members to deliver proactive, personalized client experiences.
• Recruit, develop, coach, and engage team members.
• Manage operational resources including staffing, budgets, and tools.
• Monitor KPIs and dashboards to drive performance and improvements.
• Ensure compliance with regulations and internal policies.
• Drive cross-functional initiatives to retain clients and grow revenue.
• Lead workflow improvements and standard operating procedures.
• Collaborate with leaders across operations, growth, and placement.

Skills

People leadership

Client relationships

Process improvements

Operational excellence

Budget and staffing

Strategic thinking

Communication

Education

Bachelor's degree in Business Administration or related field

Tools

CRM systems

Data dashboards

Job description

Acrisure is seeking a Manager, Operations (Employee Benefits) in Walnut Creek, CA to execute operational strategies and lead a team responsible for client experiences and service excellence. The role emphasizes policy implementation, people leadership, and cross-functional collaboration to drive retention and growth.

The position supports performance culture, governance, and fiscal stewardship, with travel up to 25%.