Strategic Operations Manager, Employee Benefits

Acrisure; Roseville (CA); On-site; USD 100,000 - 170,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Family leave

Job summary

Acrisure, a global fintech leader, is seeking a Manager of Operations (Employee Benefits) to drive operational excellence and client-focused outcomes. You will lead a team, implement policies, and execute initiatives that improve client experiences, retention, and revenue growth across multiple functions.

The role emphasizes culture, talent development, and cross-functional collaboration, with travel up to 25%.

Qualifications

• Bachelor's degree in Business Administration or related field preferred.
• 5+ years of progressive experience in insurance/financial services or related industry.
• Experience managing teams and driving operational excellence.
• Proven ability to deliver high-quality client and colleague experiences.
• Experience supporting business development, client retention, or growth initiatives.
• Self-motivated with the ability to motivate others in a fast-paced environment.
• Strong business judgment, decision-making, and problem-solving skills.
• Ability to lead through changing priorities and demanding business conditions.
• Excellent leadership, coaching, and talent development skills.
• Strong understanding of customer needs, market trends, and competitive factors.
• Demonstrated ability to build and maintain productive long-term client relationships.

Responsibilities

• Prepare and equip team members to deliver proactive, personalized, and consistent client experiences. Gather client feedback and insights to identify opportunities for service improvement and business growth. Provide escalation support for complex client situations requiring timely resolution. Participate in cross-functional initiatives that support client retention, revenue growth, and expanded service offerings
• Culture and Talent: Model and promote a client-centric culture that values leadership at all levels, accountability, collaboration, and continuous improvement. Recruit, develop, coach, and engage team members. Exercise hiring, performance management, compensation recommendation, and staffing decision authority in accordance with company policies, established approval frameworks, and budgetary guidelines. Identify capability and capacity gaps and partner with internal stakeholders to develop solutions. Foster a workplace where employees feel valued, respected, and empowered to grow professionally.
• Financial and Resource Management: Manage operational resources to support business objectives, including workforce planning, capacity management, budget oversight, and expense management. Monitor resource utilization and staffing needs to ensure appropriate service levels, operational efficiency, and financial performance. Partner with leadership to support financial goals through effective allocation of people, technology, and operational resources.

Skills

Team leadership

Process improvement

Operational excellence

Client retention

Cross-functional collaboration

Budget management

Data-driven decision making

Leadership mindset

Education

Bachelor's degree in Business Administration

Job description

Acrisure, a global fintech leader, is seeking a Manager of Operations (Employee Benefits) to drive operational excellence and client-focused outcomes. You will lead a team, implement policies, and execute initiatives that improve client experiences, retention, and revenue growth across multiple functions.

The role emphasizes culture, talent development, and cross-functional collaboration, with travel up to 25%.