Benefits Operations Leader for Client Growth

Acrisure Trade Credit; Walnut Creek (CA); On-site; USD 100,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) plan

Paid time off

Job summary

Acrisure is seeking a Manager, Operations (Employee Benefits) to drive operational excellence, client focus, and team leadership. You will implement policies, oversee budgets, and guide cross‑functional initiatives to enhance service quality and growth across our employee benefits programs.

The role emphasizes performance culture, accountability, and scalable processes, with up to 25% travel and an on‑site presence to collaborate with colleagues and clients.

Qualifications

• Bachelor's degree in Business Administration or related field.
• Minimum of 5 years of progressive experience in insurance, financial services, or a related industry.
• Proven experience managing teams and driving operational excellence.
• Strong leadership, decision‑making, and problem‑solving skills.

Responsibilities

• Lead and develop a high‑performing operations team across functional areas.
• Implement policies and processes to improve client retention and growth.
• Manage resources, budgeting, and KPIs to drive efficiency and profitability.
• Monitor dashboards and carry out corrective actions to meet objectives.
• Collaborate cross‑functionally to align priorities and initiatives.

Skills

Leadership

Team management

Process improvement

Strategic thinking

Client service

Education

Bachelor's degree in Business Administration

Job description

Acrisure is seeking a Manager, Operations (Employee Benefits) to drive operational excellence, client focus, and team leadership. You will implement policies, oversee budgets, and guide cross‑functional initiatives to enhance service quality and growth across our employee benefits programs.

The role emphasizes performance culture, accountability, and scalable processes, with up to 25% travel and an on‑site presence to collaborate with colleagues and clients.