Benefits Operations & Vendor Governance Lead

Genuine Parts Company; Alabama; On-site; USD 90,000 - 130,000; Full time

Job summary

Genuine Parts Company seeks a Benefits Administration Manager to oversee Health & Welfare and Retirement programs across the United States and Canada. You will partner with Total Rewards, Payroll, HR Operations, Legal, Finance and external vendors to ensure compliant, efficient, employee-centered service, including enrollment activities and vendor performance management.

This role demands strong governance, escalation leadership, and continuous process improvements to protect the employee

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field.
• 5+ years of experience in benefits administration, retirement administration, HR Operations, Shared Services, or Total Rewards.
• Strong knowledge of Health & Welfare benefits, retirement plans, and related compliance requirements.
• Experience managing third-party administrators and outsourced service providers.
• Experience supporting vendor governance, service-level management, and escalation resolution.

Responsibilities

• Oversee delivery of Health & Welfare and Retirement administration programs.
• Monitor service delivery performance, employee feedback, and operational metrics.
• Identify and address service delivery gaps, risks, and improvement opportunities.
• Escalate complex or sensitive employee issues and coordinate with vendors and internal teams.
• Manage vendor relationships and ensure SLAs, compliance, and employee experience outcomes.
• Support annual enrollment activities and benefits-related operational initiatives.
• Assist with audits, regulatory reporting, and governance activities.

Job description

Genuine Parts Company seeks a Benefits Administration Manager to oversee Health & Welfare and Retirement programs across the United States and Canada. You will partner with Total Rewards, Payroll, HR Operations, Legal, Finance and external vendors to ensure compliant, efficient, employee-centered service, including enrollment activities and vendor performance management.

This role demands strong governance, escalation leadership, and continuous process improvements to protect the employee