Benefits Administration Manager

Genuine Parts Company; Atlanta (GA); On-site; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Benefits Administration Manager to oversee and optimize employee benefit programs. This role is pivotal in ensuring seamless collaboration with internal stakeholders and vendors, managing vendor relationships, and conducting audits to resolve complex issues. The ideal candidate will have a strong background in benefits management, compliance, and analytical skills, ensuring the delivery of world-class benefits services. Join a dynamic team that values innovation, collaboration, and customer success while making a significant impact on employee wellbeing.

Qualifications

• 10+ years of experience in benefits management and administration.
• Proven expertise in health, wellness, retirement, and insurance benefits.

Responsibilities

• Oversee and optimize outsourced employee benefit programs.
• Act as a subject matter expert in benefit-related escalations.

Skills

Benefits Management

Compliance Management

Analytical Thinking

Interpersonal Communication

Problem-Solving

Project Management

Education

Bachelor’s degree in Human Resources Administration

Master’s degree in Human Resources or Business Administration

Tools

Workday

Case Management Technologies

Job description

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Job Summary

The Manager, Benefits Administration oversees and optimizes the administration of outsourced employee benefit programs including health and wellbeing, financial security, and other voluntary benefit programs. The Benefits Administration Manager is accountable for ensuring seamless collaboration with internal stakeholders and vendors to deliver world-class benefits service delivery and experiences. This role manages vendor relationships, conducts ongoing audits to proactively identify and resolve complex issues, acts as an escalated point of contact for key stakeholders and complex escalations, and maintains data integrity across systems.

Responsibilities

Benefits Issue Escalation Resolution

• Identify, analyze, and resolve complex issues related to benefit systems, data integration, and process flows
• Lead internal partners (e.g., Benefits COE, HR systems, Payroll, and People Partners) and external vendors to troubleshoot errors and drive resolution in a timely manner
• Proactively identify and address root causes of recurring issues and implement process improvements
• Act as a subject matter expert in benefit-related escalations and compliance issues

Compliance Management

• Stay updated on federal and state regulations (e.g., ERISA, ACA) regarding employee benefits to ensure compliance
• Monitor plan administration to proactively identify and address potential compliance issues
• Conduct regular audits of benefit plans to maintain accuracy and adherence to regulations
• Ensure required compliance reports and activities are executed in accordance with applicable regulations

Reporting and Analysis

• Track benefit plan utilization and costs to identify areas for optimization
• Analyze trends in employee benefit usage and make recommendations to management based on data
• Prepare analytical insights and reports on benefit plan performance and cost projections for stakeholders to support decision making and strategic planning
• Monitor and audit system data to proactively identify and correct discrepancies

Project Management and Implementation

• Responsible for execution of ongoing business as usual projects (e.g., Benefits Annual Enrollment) and specialized, ad-hoc projects as needed
• Identify and execute projects to optimize benefits administration
• Act as a benefits subject matter expert to support non-benefit related project needs

Qualifications

• Bachelor’s degree in Human Resources Administration, Business Administration, or related field
• Minimum 10 years of experience in benefits management/benefits administration
• Proven expertise in multiple disciplines of benefits including health, wellness, retirement, and insurance
• Demonstrated critical and analytical thinking and problem-solving skills to address complex issues
• Ability to collaborate across organizational boundaries with diverse stakeholders
• Excellent interpersonal communication skills and ability to build trust and credibility
• Proficiency in HR systems including Workday and understanding of data flows and integrations
• Customer-centric mindset
• Experience with case management technologies used to support customer experience

Preferred Qualifications

• Master’s degree in Human Resources or Business Administration
• Benefits Administration-related certifications (e.g., Certified Employee Benefit Specialist, Certified Benefits Professional, Group Benefits Associate)

Leadership

• Embodies values: serve, perform, influence, respect, innovate, team
• Effective communicator, motivating and inspiring others
• Results-oriented, focused on customer success
• Strategic thinker and forward planner

Physical Demands / Working Environment

• Must be able to work in a corporate office environment

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GPC is an equal opportunity employer, committed to diversity and inclusion in the workplace.