Benefits Administration Manager - Global Industrial

USA MOT Motion Industries, Inc.; Alton (IL); On-site; USD 120,000 - 150,000; Full time

Job summary

Motion Industries, Inc. in the United States is seeking a Benefits Administration Manager to oversee outsourced Health & Welfare and retirement administration programs.

You will partner with Total Rewards, Payroll, HR Operations, and external vendors to ensure compliant, efficient, and employee‑focused service delivery. You will serve as the escalation point for complex employee issues, monitor vendor performance against SLAs, and drive governance, risk, and continuous improvement initiatives

Qualifications

• Bachelor's degree in HR, Business Administration, or related field.
• 5+ years of experience supporting benefits administration, retirement administration, HR Operations, Shared Services, or Total Rewards functions.
• Strong knowledge of Health & Welfare benefits, retirement plans, and related compliance requirements.
• Experience managing third-party administrators and outsourced service providers.
• Experience supporting vendor governance, service-level management, and escalation resolution.
• Strong analytical, communication, problem-solving, and stakeholder management skills.
• Experience working within an employee-facing service delivery environment.

Responsibilities

• Own operational service delivery for Health & Welfare and Retirement programs.
• Monitor service delivery performance, employee feedback, operational metrics, and service trends to ensure a high-quality employee experience.
• Identify and address service delivery gaps, operational risks, and improvement opportunities.
• Support annual enrollment activities and benefits-related operational initiatives.
• Serve as the primary escalation point for complex or sensitive issues related to benefits and vendor administration.
• Partner with vendors, Payroll, HR Operations, People Systems, and Total Rewards to resolve escalated matters.
• Advocate for employees and drive timely resolution of escalated matters.
• Monitor escalation trends and recommend process or service delivery improvements.
• Manage day-to-day operational relationships with benefits and retirement administration vendors.
• Monitor vendor performance against SLAs and contractual commitments.
• Conduct operational reviews and analyze vendor performance trends.

Skills

Benefits knowledge

Vendor governance

Stakeholder management

Analytical thinking

Communication skills

Escalation handling

Education

Bachelor's degree in HR/Business Admin or related field

Tools

Workday

ServiceNow

HR case management

Job description

Job Summary

The Benefits Administration Manager is responsible for overseeing the operational delivery, governance, and performance of outsourced Health & Welfare and Retirement administration programs across the United States and Canada. This role serves as a key point of escalation for complex employee issues and is accountable for ensuring vendor partners deliver a compliant, efficient, and employee-focused service experience. The position partners closely with Total Rewards, Payroll, HR Operations, People Systems, Legal, Finance, and external vendors to support benefits administration operations, vendor performance management, employee issue resolution, compliance oversight, and continuous improvement initiatives. The Benefits Administration Manager plays a critical role in protecting the employee experience while ensuring benefit administration partners meet established service, quality, and compliance expectations.

Responsibilities

Benefits Service Delivery Management

• Serve as the internal owner for operational service delivery related to Health & Welfare and Retirement administration programs.
• Monitor service delivery performance, employee feedback, operational metrics, and service trends to ensure a high-quality employee experience.
• Identify and address service delivery gaps, operational risks, and improvement opportunities.
• Support annual enrollment activities and benefits-related operational initiatives.

Employee Escalation Management

• Serve as the primary point of escalation for complex or sensitive issues related to Health & Welfare benefits, retirement plans, vendor administration activities, and employee support concerns.
• Partner with vendors, Payroll, HR Operations, People Systems, and Total Rewards to resolve employee issues requiring elevated support.
• Advocate for employees and drive timely resolution of escalated matters.
• Monitor escalation trends and recommend process or service delivery improvements.

Vendor Management & Accountability

• Manage day-to-day operational relationships with benefits administration and retirement administration vendors.
• Monitor vendor performance against service-level agreements, contractual commitments, and key performance indicators.
• Conduct operational reviews and analyze vendor performance trends.
• Hold vendors accountable for service quality, issue resolution, compliance obligations, and employee experience outcomes.
• Partner with vendors to implement corrective action plans and continuous improvement opportunities.

Compliance & Governance

• Support compliance oversight activities associated with Health & Welfare and Retirement programs, including applicable regulatory, fiduciary, reporting, and audit requirements.
• Partner with Total Rewards, Legal, Payroll, and Finance to support compliance initiatives and governance activities.
• Assist with audits, reporting obligations, vendor compliance reviews, and operational risk assessments.
• Monitor legislative and regulatory changes affecting benefit administration operations.
• Maintain documentation, controls, and operational procedures supporting compliance and risk management.

Physical Demands / Working Environment

• Work is performed in an office environment and requires the ability to operate standard office equipment.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field.
• 5+ years of experience supporting benefits administration, retirement administration, HR Operations, Shared Services, or Total Rewards functions.
• Strong knowledge of Health & Welfare benefits, retirement plans, benefit administration processes, and related compliance requirements.
• Experience managing third-party administrators and outsourced service providers.
• Experience supporting vendor governance, service-level management, and escalation resolution.
• Strong analytical, communication, problem-solving, and stakeholder management skills.
• Experience working within an employee-facing service delivery environment.

Preferred Qualifications

• Experience supporting both U.S. and Canadian benefit programs.
• Experience managing outsourced Health & Welfare and Retirement administration vendors.
• Experience with Workday, ServiceNow, and HR case management technologies.
• CEBS designation or related benefits certification.
• Experience supporting industrial distribution, manufacturing, logistics, or operationally intensive workforces.
• Experience supporting organizational transitions, integrations, or shared services environments.

COMPANY INFORMATION:

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

DISCLAIMER:

This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.