Benefits & Leave Administrator – NAM HR Ops

Coates Group; Chicago (IL); Hybrid; USD 106,000 - 120,000; Full time

Job summary

Coates Group seeks a Benefits Administrator to lead U.S. and Canada benefits, leave administration, policy governance, and compliance. You will be the primary contact for enrollments, questions, and data entry across HiBob, ADP, carrier platforms, and related systems.

You will coordinate leaves, global mobility for NAM, and help maintain People & Culture policies. On-site Chicago office is required at least three days per week, with collaboration across payroll and finance to ensure accurate

Qualifications

• 7+ years of benefits administration or related HR experience.
• Bachelor’s degree in Human Resources, Business, or a related field, or equivalent experience.
• Working knowledge of U.S. and Canadian benefits, leave, employment, workplace safety, and anti-discrimination requirements.
• Experience supporting employees across the U.S. and Canada.
• Ability to manage competing priorities, work independently, adapt to changing needs, and meet deadlines with accuracy and accountability.
• Proficiency in Microsoft Office and experience with HRIS, payroll, benefits, and carrier systems.
• Ability to work on-site in the Chicago office at least three days per week.

Responsibilities

• Administers U.S. and Canada benefits programs and serves as the primary liaison among employees, benefits brokers, carriers, and vendors.
• Responds to employee questions, resolves benefits issues, escalates complex matters as appropriate, and ensures timely information.
• Administers leave-of-absence programs across the U.S. and Canada, including communications, documentation, tracking, and compliance.
• Admins benefits enrollments and changes across HiBob, ADP, carrier platforms, and related systems.
• Partners with Senior Director on renewals, plan design changes, and employee communications.
• Facilitates onboarding for new hires and supports the onboarding experience.
• Coordinates offboarding communications and compliance items with P&C.
• Creates and maintains employee handbooks and policy documentation for compliance.
• Drives wellbeing and engagement initiatives for NAM and collaborates with payroll on deductions and updates.

Skills

Benefits administration

HRIS

Payroll systems

ADP

HiBob

Policy governance

Leave management

Education

Bachelor’s degree in HR or related field

Tools

HiBob

ADP

HRIS

Payroll systems

Job description

Coates Group seeks a Benefits Administrator to lead U.S. and Canada benefits, leave administration, policy governance, and compliance. You will be the primary contact for enrollments, questions, and data entry across HiBob, ADP, carrier platforms, and related systems.

You will coordinate leaves, global mobility for NAM, and help maintain People & Culture policies. On-site Chicago office is required at least three days per week, with collaboration across payroll and finance to ensure accurate