Benefits Administrator

ebs Recruiters; Cleveland (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Cleveland seeks a Benefits Administrator to oversee benefits and leave programs, ensuring accuracy and regulatory compliance. The ideal candidate will have at least 3 years of experience in benefits administration, preferably supporting large, multi-state workforces. This role requires strong communication skills and proficiency with HRIS systems, like ADP, to enhance employee support and manage various benefits inquiries. Join this dynamic organization and contribute to employee satisfaction and compliance.

Qualifications

• Minimum of 3 years of benefits administration experience.
• Experience with multi-state populations preferred.
• Strong knowledge of leave of absence programs.

Responsibilities

• Administer benefits and leave programs.
• Manage leave of absence cases.
• Serve as point of contact for inquiries.
• Conduct benefits education sessions.

Skills

Benefits and leave administration experience

Customer service orientation

Problem-solving and critical thinking

Communication skills

Organization and detail-oriented

Education

High school diploma or equivalent

Tools

HRIS systems (ADP preferred)

Microsoft Office

Job description

Benefits Administrator

Position Overview: The Benefits & Leave Administrator oversees benefits and leave of absence programs, ensuring accurate administration, regulatory compliance, and exceptional employee support. This role serves as the subject matter expert for benefit plans and leave programs while managing systems, vendors, and data integrity in a fast‑paced, multi‑state environment.

Key Responsibilities

• Administer all benefits and leave programs, including federal, state, and employer‑provided leaves
• Manage end‑to‑end leave of absence cases, ensuring proper documentation, compliance, and timely communication
• Serve as the primary point of contact for employee benefits and leave‑related inquiries
• Maintain ongoing communication with employees, managers, and payroll regarding leave status and return‑to‑work timelines
• Partner with benefit vendors to ensure accurate enrollment, eligibility, and data synchronization between HRIS and vendor systems
• Oversee COBRA administration, EDI file management, claims support, and compliance reporting
• Conduct benefits education sessions, including open enrollment, new hire orientation, and refresher trainings
• Support employees with coverage and claims questions, including self‑funded medical plans
• Build and maintain HRIS workflows and processes to improve automation, efficiency, and accuracy
• Lead benefits and leave integrations for acquisitions or organizational changes
• Perform regular audits to ensure data integrity and system accuracy
• Maintain confidentiality and handle sensitive employee matters with professionalism

Qualifications

• 3+ years of benefits and/or leave administration experience
• Experience supporting large, multi‑state employee populations (1,500+ employees) strongly preferred
• Strong knowledge of leave of absence programs and benefits administration practices
• Advanced proficiency with HRIS systems; ADP experience strongly preferred
• Experience working directly with benefit carriers and managing open enrollment
• Excellent verbal and written communication skills with strong customer service orientation
• Highly organized, detail‑oriented, and able to manage competing priorities in a fast‑paced environment
• Strong problem‑solving, critical‑thinking, and relationship‑building skills
• High level of professionalism, discretion, and confidentiality
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint)
• High school diploma or equivalent required