Benefits & Entitlements Navigator

The New York Foundling; New York (NY); Sur place; USD 63 000 - 77 000; Plein temps

Résumé du poste

The New York Foundling is seeking a dedicated Benefits Coordinator to secure, manage, and maintain entitlements for individuals in the DD Residential Programs. You will ensure timely applications, renewals, and accurate documentation to support stability and independence.

You will coordinate with residential program staff, respond to agency requests, and help cases in Fair Hearings to maximize benefits while keeping records up to date. This role emphasizes organization and regulatory compliance.

Qualifications

• High School diploma or GED required.
• 3+ years of experience working with HRA agencies.
• Highly organized and detail oriented with great record keeping skills.
• Computer literate with Word, Excel and Adobe and working knowledge of Evolv/EHR system.

Responsabilités

• Ensure 100% of eligible individuals have accurate and complete applications submitted for Social Security, Medicaid, SNAP, and VA benefits within 30 days of program admission or eligibility determination.
• Achieve a 95% on-time completion rate for renewals and recertifications by tracking and responding to HRA agency requests to avoid any lapse in entitlements.
• Successfully request and represent cases in Fair Hearings for denied or lapsed benefits, aiming to reinstate 90% of benefits through effective appeals and timely submissions.
• Ensure 100% of application submissions are supported with required documentation by maintaining ongoing communication and coordination with residential program staff.
• Report all address or county changes to HRA agencies within 5 business days of notification to prevent benefit interruptions and ensure records remain up to date.
• Request replacement benefit cards within 3 business days of report to ensure individuals supported have uninterrupted access to entitlements.
• Achieve 100% documentation of all benefit applications, updates, correspondence, and renewals in the Electronic Health Record (EHR) within 48 hours of any action to support compliance and audit readiness.

Connaissances

Attention to detail

Organizational skills

Record keeping

Computer literacy

Formation

High School / GED

Outils

Word

Excel

Adobe

Evolv/EHR

Description du poste

The New York Foundling is seeking a dedicated Benefits Coordinator to secure, manage, and maintain entitlements for individuals in the DD Residential Programs. You will ensure timely applications, renewals, and accurate documentation to support stability and independence.

You will coordinate with residential program staff, respond to agency requests, and help cases in Fair Hearings to maximize benefits while keeping records up to date. This role emphasizes organization and regulatory compliance.