Benefits and Entitlements Specialist

The New York Foundling; New York (NY); On-site; USD 63,000 - 77,000; Full time

Job summary

The New York Foundling is seeking a dedicated Benefits Coordinator to secure, manage, and maintain entitlements for individuals in the DD Residential Programs. You will ensure timely applications, renewals, and accurate documentation to support stability and independence.

You will coordinate with residential program staff, respond to agency requests, and help cases in Fair Hearings to maximize benefits while keeping records up to date. This role emphasizes organization and regulatory compliance.

Qualifications

• High School diploma or GED required.
• 3+ years of experience working with HRA agencies.
• Highly organized and detail oriented with great record keeping skills.
• Computer literate with Word, Excel and Adobe and working knowledge of Evolv/EHR system.

Responsibilities

• Ensure 100% of eligible individuals have accurate and complete applications submitted for Social Security, Medicaid, SNAP, and VA benefits within 30 days of program admission or eligibility determination.
• Achieve a 95% on-time completion rate for renewals and recertifications by tracking and responding to HRA agency requests to avoid any lapse in entitlements.
• Successfully request and represent cases in Fair Hearings for denied or lapsed benefits, aiming to reinstate 90% of benefits through effective appeals and timely submissions.
• Ensure 100% of application submissions are supported with required documentation by maintaining ongoing communication and coordination with residential program staff.
• Report all address or county changes to HRA agencies within 5 business days of notification to prevent benefit interruptions and ensure records remain up to date.
• Request replacement benefit cards within 3 business days of report to ensure individuals supported have uninterrupted access to entitlements.
• Achieve 100% documentation of all benefit applications, updates, correspondence, and renewals in the Electronic Health Record (EHR) within 48 hours of any action to support compliance and audit readiness.

Skills

Attention to detail

Organizational skills

Record keeping

Computer literacy

Education

High School / GED

Tools

Word

Excel

Adobe

Evolv/EHR

Job description

Overview

At The New York Foundling, we trust in the power and potential of people, and we deliberately invest in proven practices. From bold beginnings in 1869, our New York-based nonprofit has supported hundreds of thousands of our neighbors on their own paths to stability, strength, and independence. We help children and families navigate through and beyond foster care. We help families struggling with conflict and poverty grow strong. We help individuals with developmental disabilities live their best lives, and we help our neighbors access quality health and mental health services—core to building lifelong resilience and wellbeing. Together, our interrelated programs provide a whole-person, whole-family, and whole-life approach that unlocks solutions for a lifetime.

Responsibilities

To secure, manage, and maintain all benefits and entitlements for individuals supported in the DD Residential Programs, ensuring timely access to critical resources that promote stability, well-being, and independence.

Core Responsibilities:

• Ensure 100% of eligible individuals have accurate and complete applications submitted for Social Security, Medicaid, SNAP, and VA benefits within 30 days of program admission or eligibility determination.
• Achieve a 95% on-time completion rate for renewals and recertifications by tracking and responding to HRA agency requests to avoid any lapse in entitlements.
• Successfully request and represent cases in Fair Hearings for denied or lapsed benefits, aiming to reinstate 90% of benefits through effective appeals and timely submissions.
• Ensure 100% of application submissions are supported with required documentation (e.g., PHI, work history, appointment verification) by maintaining ongoing communication and coordination with residential program staff.
• Report all address or county changes to HRA agencies within 5 business days of notification to prevent benefit interruptions and ensure records remain up to date.
• Request replacement benefit cards (Medicaid, SNAP, etc.) within 3 business days of report to ensure individuals supported have uninterrupted access to entitlements.
• Achieve 100% documentation of all benefit applications, updates, correspondence, and renewals in the Electronic Health Record (EHR) within 48 hours of any action to support compliance and audit readiness.

The New York Foundling is committed to attracting and retaining a diverse employee population,the Foundling will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that areinclusive, equitable and welcoming.

Qualifications

• High School or GED
• 3 years+ experience working with HRA agencies
• Highly organized and detail oriented with great record keeping skills
• Computer literate with Word, Excel and Adobe and working knowledge of Evolv/EHR system

Education Required

High School / G.E.D.

Recruitment Tagline

Hiring Impact, Changing Lives Together

Salary Range:

$63,0000 (+3,800 Education Additive) + ($3,500 Bilingual Additive)