Benefits-Eligible Senior Logistics Operations Lead

Nolan Transportation Group (NTG); Atlanta (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

Nolan Transportation Group (NTG) is seeking an Operations Manager to oversee office operations, including load board management, accounts support, and billing oversight to ensure top-tier service levels. You will lead and develop cross-functional teams, monitor KPIs, and drive process improvements that enhance efficiency and customer satisfaction.

The role requires transportation and logistics experience, strong leadership, and the ability to coordinate with Sales, IT, and Leadership to meet

Qualifications

• Bachelor’s degree in a related field is preferred.
• Transportation and logistics experience is required.
• Previous leadership experience is preferred.
• Proven ability to mentor, motivate, and develop employees.

Responsibilities

• Lead, coach, and develop Account Managers, Account Coordinators, interns, and operations support staff.
• Manage team performance, workload distribution, training, and development.
• Ensure adequate operational coverage and support across the office.
• Oversee daily operational execution to ensure high levels of customer and carrier service.
• Serve as the primary escalation point for operational issues and service challenges.
• Support key accounts and drive resolution of customer concerns.
• Monitor office and team performance against operational goals and KPIs.
• Conduct performance reviews and implement action plans to improve results.
• Drive accountability and continuous improvement across the team.
• Manage operational resources and support allocation based on business needs.
• Monitor billing processes, unbilled shipments, and operational efficiency.
• Ensure operational processes support revenue capture and customer satisfaction.
• Analyze operational and account performance data to identify trends and opportunities.
• Monitor load board activity, automation tools, and market conditions to optimize performance.
• Identify and implement process improvements that increase efficiency and service quality.
• Partner with Sales, Pricing, Accounting, IT, and Leadership to achieve business objectives.
• Communicate operational risks, opportunities, and performance trends.
• Foster a culture of teamwork, accountability, and customer focus.

Skills

Leadership

Communication

Analytical thinking

Problem solving

Multi-tasking

Education

Bachelor's degree in Business, Supply Chain, Logistics, or related field

Tools

Microsoft Office

Transportation Management Systems (TMS)

Job description

Nolan Transportation Group (NTG) is seeking an Operations Manager to oversee office operations, including load board management, accounts support, and billing oversight to ensure top-tier service levels. You will lead and develop cross-functional teams, monitor KPIs, and drive process improvements that enhance efficiency and customer satisfaction.

The role requires transportation and logistics experience, strong leadership, and the ability to coordinate with Sales, IT, and Leadership to meet