Eligibility & Benefits Support Specialist

City of Richmond; Virginia (IL); On-site; USD 46,000 - 56,000; Full time

Job summary

The City of Richmond Department of Social Services seeks a Human Services Assistant to provide administrative and customer service support. This role supports Benefit Programs Specialists and Self-Sufficiency Specialists in determining eligibility for Medicaid, TANF, SNAP, and other financial programs.

Requirements include a High School Diploma or GED and 3 years of administrative experience; Associate's Degree preferred. Proficiency in MS Office and basic bilingual abilities are pluses.

Qualifications

• High school diploma or GED is required.
• Minimum 3 years of administrative support experience.
• An equivalent combination of training and experience may be used to meet qualifications.

Responsibilities

• Greet customers and assist with completing forms.
• Enter customer information on applicant forms.
• Screen and review applications to determine eligibility.
• Enter information into agency systems and generate reports as needed.
• Prepare case records and written recommendations for cases.

Skills

Customer service

Data entry

Office software

Reading comprehension

Education

High School Diploma or GED

Associate's Degree (preferred)

Tools

Microsoft Office

Common Help

Job description

The City of Richmond Department of Social Services seeks a Human Services Assistant to provide administrative and customer service support. This role supports Benefit Programs Specialists and Self-Sufficiency Specialists in determining eligibility for Medicaid, TANF, SNAP, and other financial programs.

Requirements include a High School Diploma or GED and 3 years of administrative experience; Associate's Degree preferred. Proficiency in MS Office and basic bilingual abilities are pluses.