Benefits Eligibility Screener & Client Support

065-Fluvanna Dept Of Social Services; Fork Union (VA); On-site; USD 29,000 - 40,000; Full time

Job summary

Fluvanna County Department of Social Services is seeking a dedicated Human Services Assistant III who provides frontline screening of benefits applications and assists in determining eligibility for programs such as SNAP, Medicaid, and TANF.

The role supports the benefit programs unit, conducts client interviews, explains program requirements, assists with applications, and maintains records while prioritizing accuracy and compassionate service in a busy public environment.

Qualifications

• High school diploma with post-secondary coursework in social work or related field.
• Experience in customer service or public assistance programs helpful.
• Ability to interview clients and explain program requirements.
• Knowledge of SNAP, Medicaid, TANF and related programs is preferred.
• Ability to screen applications and maintain case records.

Responsibilities

• Screens clients for benefits and services.
• Interviews clients and explains programs and policies.
• Assists clients with applications and initial screening.
• Maintains logs of client documentation received.
• Schedules appointments with staff for clients.

Skills

Customer service

Interviewing

Eligibility screening

Communication

Data entry

Education

High school diploma with post-secondary coursework in social work or related field

Tools

MS Word

Spreadsheets

Job description

Fluvanna County Department of Social Services is seeking a dedicated Human Services Assistant III who provides frontline screening of benefits applications and assists in determining eligibility for programs such as SNAP, Medicaid, and TANF.

The role supports the benefit programs unit, conducts client interviews, explains program requirements, assists with applications, and maintains records while prioritizing accuracy and compassionate service in a busy public environment.