Human Services Assistant - Economic Support & Independence

City-of-Richmond,-Va; Richmond (VA); On-site; USD 46,000 - 56,000; Full time

Job summary

City of Richmond Department of Social Services seeks a Human Services Assistant to provide technical, administrative and customer‑service support in the Customer Care Center or benefits team, assisting with eligibility determinations for programs like Medicaid, TANF and SNAP.

Responsibilities include greeting customers, data entry, reviewing applications, maintaining case records, and using agency systems to generate reports and manage correspondence.

Qualifications

• High School Diploma or GED required.
• 3 years of administrative support experience.
• Equivalent combination of training and experience may be accepted.

Responsibilities

• Greet customers and assist with completing forms.
• Enter customer information on applicant forms.
• Screen and review applications for eligibility.
• Enter information into agency systems and generate reports.
• Prepare case records and written recommendations.
• Perform routine office tasks and document processing.
• Assist customers with Common Help to complete benefit applications.
• Register and file clearances through state benefits systems.
• Gather data, read policies and interpret guidelines; apply them.
• Participate in Mass Care Center operations during emergencies.

Skills

Customer service

Data entry

Microsoft Office

Communication

Education

High School Diploma or GED

Associate's Degree or higher

Job description

The City of Richmond Department of Social Services Division of Economic Support and Independence is seeking highly qualified candidates for the position of Human Services Assistant. Selected candidates will work in our Customer Care Center or within a benefits team to provide technical, administrative and customer service support to Benefit Programs Specialists and Self-Sufficiency Specialists assisting with the management of paperwork and processing applications for the purpose of determining eligibility for those who apply for benefits.

The position performs a variety of routine technical, administrative and customer service support functions related to the determination of eligibility of individuals and families for financial assistance, medical assistance, child care, VIEW, as well as SNAP (formerly known as Food Stamps) or other programs involving financial eligibility.

The anticipated hiring range is $46,332-$56005.

• Greeting customers and assists in completing forms;
• Entering customer information on applicant forms;
• Screening and reviewing applications used to determine eligibility;
• Entering information into agency automated systems and generating reports as needed;
• Preparing case records and written recommendations pertaining to cases assigned;
• Performing routine office tasks such as answering telephones, copying and scanning documents, preparing agency correspondence, mail processing, and filling;
• Assisting customers with Common Help (on-line system) to complete and manage client benefit applications for Medicaid, TANF and SNAP;
• Assisting with registering and filing clearances through State benefits systems;
• Gathering report facts, reading and interpreting complex public assistance policies and regulations;
• Participates in Mass Care Center operations during incidents or declared emergencies as needed for the durationofthe event.
• Performs other duties as assigned.

City of Richmond Department of Social Services employees may be required to work during inclement weather and during declared emergencies.

KNOWLEDGE, SKILLS, AND ABILITIES:

Considerable knowledge in Social and human services programs; Basic math; Familiarity with using standard office equipment such as computers, photocopiers, fax machines, etc.

Demonstrated skills in reading and oral comprehension in regards to interpreting and applying established guidelines, policies, processes, and procedures; Microsoft Office Suite (e.g. Word, Excel, and Outlook); Data entry; Gathering data and reporting data accurately; Excellent interpersonal, and oral/written communication; customer service; Basic mathematical computations.

Demonstrated ability to learn and effectively usehuman/social servicessystems and software programs; read, learn, and interpret policies and procedures; multi-task; exercise sound judgment.

MINIMUM TRAINING AND EXPERIENCE:

• High School Diploma or GED;
• 3 years of administrative support experience;
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:

• None required

PREFERREDTRAINING AND EXPERIENCE:

• Associate's Degree or above;
• Microsoft Office experience is preferred;
• Customer Service experience is a plus;
• 1 year in a human services environment preferred;
• Bilingual is a plus.