Human Services Assistant - Economic Support & Independence

City of Richmond, Virginia; Richmond (VA); On-site; USD 46,000 - 56,000; Full time

Benefits offered by this job

Virginia Retirement System (VRS)

Language Incentive

Referral Bonus

Tuition Assistance Program

Job summary

The City of Richmond’s Department of Social Services seeks a Human Services Assistant to provide technical, administrative and customer support in determining eligibility for benefit programs. You will assist with processing applications for Medicaid, TANF, SNAP and related services.

Ideal candidates have strong data entry skills, office software proficiency, and excellent interpersonal communication. This role may involve assisting in emergency operations and requires a High School Diploma or

Qualifications

• Customer service experience in social services preferred.
• Ability to read, interpret and apply published guidelines and policies.
• Proficient in data entry and office software.

Responsibilities

• Greet and assist customers; help complete and review forms.
• Enter applicant data into forms and agency systems.
• Screen and review applications for eligibility.
• Prepare case records and written recommendations.
• Handle routine office tasks and communications.
• Assist with Medicaid, TANF, SNAP applications.

Skills

Customer service

Data entry

Reading/comprehension

Interpersonal communication

Oral/written communication

Education

High School Diploma or GED

Associate's Degree or higher

Tools

Microsoft Office Suite

Job description

Are you Richmond R.E.A.D.Y ? R espect. E quity. A ccountability. D iversity… YOU !!!

About

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• T uition Assistance Program

Description

The City of Richmond Department of Social Services Division of Economic Support and Independence is seeking highly qualified candidates for the position of Human Services Assistant. Selected candidates will work in our Customer Care Center or within a benefits team to provide technical, administrative and customer service support to Benefit Programs Specialists and Self-Sufficiency Specialists assisting with the management of paperwork and processing applications for the purpose of determining eligibility for those who apply for benefits.

The position performs a variety of routine technical, administrative and customer service support functions related to the determination of eligibility of individuals and families for financial assistance, medical assistance, child care, VIEW, as well as SNAP (formerly known as Food Stamps) or other programs involving financial eligibility.

The anticipated hiring range is $46,332-$56005.

Duties include but are not limited to

• Greeting customers and assists in completing forms;
• Entering customer information on applicant forms;
• Screening and reviewing applications used to determine eligibility;
• Entering information into agency automated systems and generating reports as needed;
• Preparing case records and written recommendations pertaining to cases assigned;
• Performing routine office tasks such as answering telephones, copying and scanning documents, preparing agency correspondence, mail processing, and filling;
• Assisting customers with Common Help (on-line system) to complete and manage client benefit applications for Medicaid, TANF and SNAP;
• Assisting with registering and filing clearances through State benefits systems;
• Gathering report facts, reading and interpreting complex public assistance policies and regulations;
• Participates in Mass Care Center operations during incidents or declared emergencies as needed for the durationofthe event.
• Performs other duties as assigned.

City of Richmond Department of Social Services employees may be required to work during inclement weather and during declared emergencies.

Qualifications, Special Certifications And Licenses

KNOWLEDGE, SKILLS, AND ABILITIES:

Considerable knowledge in Social and human services programs; Basic math; Familiarity with using standard office equipment such as computers, photocopiers, fax machines, etc.

Demonstrated skills in reading and oral comprehension in regards to interpreting and applying established guidelines, policies, processes, and procedures; Microsoft Office Suite (e.g. Word, Excel, and Outlook); Data entry; Gathering data and reporting data accurately; Excellent interpersonal, and oral/written communication; customer service; Basic mathematical computations.

Demonstrated ability to learn and effectively use human/social services systems and software programs; read, learn, and interpret policies and procedures; multi-task; exercise sound judgment.

Minimum Training And Experience

• High School Diploma or GED;
• 3 years of administrative support experience;
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.

Licensing, Certifications, And/or Other Special Requirements

• None required

Preferred Training And Experience

• Associate's Degree or above;
• Microsoft Office experience is preferred;
• Customer Service experience is a plus;
• 1 year in a human services environment preferred;
• Bilingual is a plus.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Veronica Kenner, by email at [e-mail].

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

The City of Richmond Values Veterans. We are an official V3 Certified Company. The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.