Benefits Eligibility Specialist – Intake

Chesapeake, Inc.; Chesapeake (VA); On-site; USD 46,000 - 56,000; Full time

Job summary

City of Chesapeake in Chesapeake, VA is seeking a Benefits Program Worker II – Intake to determine eligibility for TANF, SNAP, and Medicaid. You will use VaCMS and related systems to process applications, interview clients, and document outcomes.

This role emphasizes public service, accuracy, and compassionate guidance to families in need. We offer a collaborative work environment with opportunities for professional growth and a comprehensive benefits package.

Qualifications

• Requires a high school diploma or GED/HSE and completion of government assistance programs.
• Minimum four years of relevant experience.
• Valid driver’s license and driving record per City Driving Standards; requires SNAP and Medicaid training.
• Occasional overtime and emergency operations duties.

Responsibilities

• Conduct client interviews and eligibility assessments for financial and medical programs.
• Navigate benefit program policies with accuracy.
• Use VaCMS to process applications, track cases, and document outcomes.
• Make timely, sound eligibility decisions with accurate documentation.
• Refer clients to public/private resources.
• Maintain service quality and continuous improvement.

Skills

Policy comprehension

Communication

Decision making

Public service mindset

Education

High school diploma or GED / HSE

Tools

VaCMS

Job description

City of Chesapeake in Chesapeake, VA is seeking a Benefits Program Worker II – Intake to determine eligibility for TANF, SNAP, and Medicaid. You will use VaCMS and related systems to process applications, interview clients, and document outcomes.

This role emphasizes public service, accuracy, and compassionate guidance to families in need. We offer a collaborative work environment with opportunities for professional growth and a comprehensive benefits package.