Public Benefits Eligibility Specialist II

L-179-Stafford Dept Of Social Services; Virginia; Vor Ort; USD 56.000 - 61.000; Vollzeit

Zusammenfassung

Stafford County DSS in Virginia seeks a Benefit Programs Specialist II to determine and re-determine eligibility for financial assistance, food stamps, medical aid, and related social services. The role requires applying policies with independent judgment in complex cases and providing clear information to clients.

The position utilizes automated systems and manual methods, emphasizing accuracy, confidentiality, and client-focused service.

Qualifikationen

• Knowledge of public service programs and eligibility rules.
• Ability to handle data using automated systems and manual methods.
• Experience serving diverse populations with confidentiality.

Aufgaben

• Interviews applicants for assistance and re-determines continuing eligibility.
• Explains benefit programs and determines needs for assistance.
• Processes applications and determines eligibility using automated and manual methods.
• Presents program rules and interprets policies applicable to the programs.
• Monitors cases for changes and updates benefit levels within guidelines.

Kenntnisse

Communication skills

Interviewing

Mathematical calculations

Analytical thinking

Customer service

Ausbildung

High school diploma

Bachelor's degree in human services or related field

Tools

VaCMS

MMIS

VDSS software

Jobbeschreibung

Stafford County DSS in Virginia seeks a Benefit Programs Specialist II to determine and re-determine eligibility for financial assistance, food stamps, medical aid, and related social services. The role requires applying policies with independent judgment in complex cases and providing clear information to clients.

The position utilizes automated systems and manual methods, emphasizing accuracy, confidentiality, and client-focused service.