Senior Benefit Programs Leader: Eligibility & Impact

City of Norfolk, VA; Norfolk (VA); Sur place; USD 57 000 - 65 000; Plein temps

Avantages offerts par ce poste

Paid holidays

Vacation leave

Pension plan

Life insurance

Medical and dental

457 deferred compensation

Long‑term disability

Parking at work

Tuition assistance

Résumé du poste

The City of Norfolk, VA, through the Department of Human Services, seeks a Benefit Programs Specialist, Senior to lead and mentor staff in determining eligibility for SNAP, TANF, Medicaid, and other benefits. The role involves processing cases, guiding complex determinations, and collaborating with hospital staff to identify clients in need of medical assistance.

Ideal candidates will have four years of eligibility experience, a strong understanding of public assistance programs, and a

Qualifications

• Four years of experience in eligibility determination for government assistance programs.

Responsabilités

• Determines initial and ongoing eligibility for benefits and public assistance programs by interviewing applicants, analyzing information, and explaining rights and responsibilities.
• Maintains updated caseload based on the volume of clients requesting assistance.
• Verifies customer statements, completes evaluations and review sheets, sets up records and files, keeps applicants informed, advises of alternatives, and maintains records.
• Establishes plans for clients to achieve self-sufficiency and transition from welfare dependency by determining employability and providing supportive services.
• Works as a liaison between the city and hospital by working onsite with hospital staff to identify clients needing medical assistance.
• Keeps current by reviewing regulations and maintaining training and certifications.
• Establishes and maintains effective working relationships; exercises sound judgment and discretion under stress.
• Serves as lead worker and assists supervisor by conducting program training for staff and backup supervision.

Formation

Four years of experience in eligibility determination for government assistance programs

Description du poste

The City of Norfolk, VA, through the Department of Human Services, seeks a Benefit Programs Specialist, Senior to lead and mentor staff in determining eligibility for SNAP, TANF, Medicaid, and other benefits. The role involves processing cases, guiding complex determinations, and collaborating with hospital staff to identify clients in need of medical assistance.

Ideal candidates will have four years of eligibility experience, a strong understanding of public assistance programs, and a