Benefits Eligibility Specialist I

Virginia Department of Social Services; Williamsburg (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

Virginia Department of Social Services in Williamsburg is seeking a Benefit Programs Assistant to support eligibility functions for SNAP, Medicaid, TANF, Child Care, Energy Assistance and AG under supervision.

You will conduct interviews, explain programs, process applications, perform data entry and case searches, monitor changes, advise clients, and connect them with external resources while upholding accuracy and compliance.

Qualifications

• High School Diploma or equivalent.
• Acceptable criminal history and background checks.
• Familiarity with VDSS case management tools is a plus.

Responsibilities

• Interview individuals to determine ongoing eligibility.
• Explain programs and assess needs for eligibility.
• Manage documentation and scan records.
• Monitor cases for changes and adjust benefits.
• Educate clients on program options and rights.

Skills

Interviewing

Data entry

Customer service

Program knowledge

Attention to detail

Education

High School Diploma

Bachelor’s degree

Tools

VDSS case management system

Search tools

Job description

Virginia Department of Social Services in Williamsburg is seeking a Benefit Programs Assistant to support eligibility functions for SNAP, Medicaid, TANF, Child Care, Energy Assistance and AG under supervision.

You will conduct interviews, explain programs, process applications, perform data entry and case searches, monitor changes, advise clients, and connect them with external resources while upholding accuracy and compliance.