Benefits Eligibility Specialist — Client Interviews & Support

State-of-Missour; Moberly (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Benefits package

Job summary

State of Missouri seeks a Benefit Program Technician at the Randolph County Customer Service Center in Moberly, MO. You will help citizens obtain food, medical, financial and nutritional assistance and determine eligibility.

The role involves interviewing clients in person and by telephone and preparing summaries for case records. A high school diploma or equivalent is required, or a bachelor’s degree, with strong customer service experience preferable.

Qualifications

• Requires a high school diploma or equivalent or a bachelor's degree.
• Experience in customer service and ability to interview clients in person or by phone.
• Ability to determine initial and continuing eligibility for assistance programs.

Responsibilities

• Determine initial and continuing eligibility for food, medical, financial and nutritional assistance.
• Interview clients in person and by telephone to collect information and explain program options.
• Prepare summaries and related documentation for case files.

Skills

Customer service

Interviewing

Eligibility determination

Education

High School diploma or equivalent

Bachelor's Degree

Job description

State of Missouri seeks a Benefit Program Technician at the Randolph County Customer Service Center in Moberly, MO. You will help citizens obtain food, medical, financial and nutritional assistance and determine eligibility.

The role involves interviewing clients in person and by telephone and preparing summaries for case records. A high school diploma or equivalent is required, or a bachelor’s degree, with strong customer service experience preferable.