Benefit Program Technician

State-of-Missour; Moberly (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Benefits package

Job summary

State of Missouri seeks a Benefit Program Technician at the Randolph County Customer Service Center in Moberly, MO. You will help citizens obtain food, medical, financial and nutritional assistance and determine eligibility.

The role involves interviewing clients in person and by telephone and preparing summaries for case records. A high school diploma or equivalent is required, or a bachelor’s degree, with strong customer service experience preferable.

Qualifications

• Requires a high school diploma or equivalent or a bachelor's degree.
• Experience in customer service and ability to interview clients in person or by phone.
• Ability to determine initial and continuing eligibility for assistance programs.

Responsibilities

• Determine initial and continuing eligibility for food, medical, financial and nutritional assistance.
• Interview clients in person and by telephone to collect information and explain program options.
• Prepare summaries and related documentation for case files.

Skills

Customer service

Interviewing

Eligibility determination

Education

High School diploma or equivalent

Bachelor's Degree

Job description

The Family Support Division is seeking applications for a Benefit Program Technician. This position will be in the Randolph County Customer Service Center based at 1317 E Highway Ste B Moberly, MO.

As our Benefit Program Technician you will help Missouri citizens to receive food, medical, financial and nutritional assistance so they can live safe, healthy and productive lives.

Every day you will determine initial and continuing eligibility of Missouri citizens for these services, interview clients in person and by telephone, prepare summaries and much more.

In order to succeed in this role, you must have a High School diploma or equivalent and at least four years of customer service experience OR have a Bachelor’s Degree.

To thrive in this role, you must be personable, compassionate and have a non-judgmental attitude.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Recruitment Area: Accepting applications from all qualified applicants.

TheStateofMissouriisanequalopportunityemployer.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage.Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

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