Benefits Screener & Frontline Assistant

Virginia-Department-of-Social-Service; Virginia (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Virginia-Department-of-Social-Service in Virginia seeks a Human Services Assistant III. You will serve as the initial contact for clients seeking benefits, screen for eligibility, and assist with applications and program information.

Responsibilities include registering applications, guiding clients through forms, scheduling appointments, and coordinating with staff. A strong focus on customer service and understanding of social services programs is required.

Qualifications

• High school diploma with post-secondary coursework in social work or related field.
• Relevant work experience in public administrative support.
• Knowledge of social services programs is preferred.

Responsibilities

• Screen clients for benefits and services.
• Register and assign applications.
• Assist clients with applications.
• Serve as initial point of contact for applicants.
• Provide information on programs and eligibility requirements.
• Assist with completing applications and screen applications.

Skills

Customer service communication

Office equipment operation

Word processing

Spreadsheets

Education

High school diploma with post-secondary coursework in social work or related field

Tools

Office software

Job description

Virginia-Department-of-Social-Service in Virginia seeks a Human Services Assistant III. You will serve as the initial contact for clients seeking benefits, screen for eligibility, and assist with applications and program information.

Responsibilities include registering applications, guiding clients through forms, scheduling appointments, and coordinating with staff. A strong focus on customer service and understanding of social services programs is required.