Client Benefits & Intake Specialist

Virginia-Department-of-Social-Service; Manassas (VA); On-site; USD 36,000 - 52,000; Full time

Job summary

The Virginia Department of Social Services is seeking a Human Services Assistant III to serve as the initial point of contact for clients seeking benefits and services, screen applicants, and explain available programs. You will conduct interviews, assist with applications, manage provider vouchers and budget processes for adult and family services, and coordinate referrals.

Strong communication and organizational skills are essential to support families.

Qualifications

• High school diploma with related coursework in social services.
• Experience in public service is preferred.
• Ability to communicate clearly with clients.

Responsibilities

• Screens clients for benefits and services.
• Interviews clients and explains programs, policies and procedures.
• Assists clients with applications.
• Evaluates and approves agency providers.
• Maintains logs of client documentation.
• Schedules appointments with staff for clients.
• Researches information and coordinates referrals.
• Prepares reports and processes program documentation.

Skills

Customer service

Interviewing clients

Counseling others

Time management

Documentation/records

Education

High school diploma

Job description

The Virginia Department of Social Services is seeking a Human Services Assistant III to serve as the initial point of contact for clients seeking benefits and services, screen applicants, and explain available programs. You will conduct interviews, assist with applications, manage provider vouchers and budget processes for adult and family services, and coordinate referrals.

Strong communication and organizational skills are essential to support families.