Benefits Access Navigator

097-King And Queen Dept Of Social Services; Salem (VA); On-site; USD 28,000 - 35,000; Full time

Job summary

King and Queen Department of Social Services in Virginia seeks a Human Services Assistant III to serve as the initial contact for clients seeking benefits and services. This role screens applicants, explains programs, and assists with applications within a team-oriented environment.

The position emphasizes accuracy, documentation, and collaboration, requiring the ability to manage multiple tasks, coordinate appointments, and support various program areas.

Qualifications

• Customer service principles and ability to assess client needs.
• Strong written and spoken English; clear communications.
• Proficiency with office procedures, word processing, spreadsheets.

Responsibilities

• Screens clients for benefits and services.
• Interviews clients and explains programs and policies.
• Assists clients with applications and initial screening.
• Maintains logs and documentation of client interactions.
• Schedules and coordinates appointments with staff and clients.
• Generates and processes necessary program information and referrals.

Skills

Customer service

Communication

Education

High school diploma + social services coursework

Tools

Word processing

Spreadsheets

Graphics programs

Job description

King and Queen Department of Social Services in Virginia seeks a Human Services Assistant III to serve as the initial contact for clients seeking benefits and services. This role screens applicants, explains programs, and assists with applications within a team-oriented environment.

The position emphasizes accuracy, documentation, and collaboration, requiring the ability to manage multiple tasks, coordinate appointments, and support various program areas.